? WE ARE HIRING | SENIOR MANAGER – CRM & POST-SALES
Taradevi's Group is a premium real estate and vacation home development group focused on building high-quality residential and hospitality projects across India.
Our flagship project, Taradevi's Enclave, New Shimla, caters to premium local and second-home buyers, including HNIs, NRIs and out-of-state investors.
Position: Senior Manager – CRM & Post-Sales? Location: New Shimla, Himachal Pradesh
? Experience: 7+ Years
? Industry: Real Estate
? Employment: Full-time | In office
About the RoleWe are looking for a senior CRM / post-sales professional to take complete ownership of the customer journey from booking to possession and beyond.
The role requires strong experience in customer servicing, collections, documentation, coordination and grievance management, with the maturity to manage high-value HNI and NRI clients.
Key Responsibilities• Own the complete post-sales customer lifecycle from booking to possession
• Manage customer documentation, payment milestones and handover processes
• Drive collections against construction-linked payment plans and monitor outstanding dues
• Act as the primary point of contact for customers and resolve queries efficiently
• Coordinate with Sales, Legal, Accounts and Project/Site teams
• Manage allotment letters, agreements, sale deeds, registration and applicable statutory formalities
• Maintain CRM data as the single source of truth for customer status and collections
• Handle HNI/NRI customer escalations and grievances professionally
• Drive customer satisfaction, referrals and long-term customer relationships
• Support customer enrolment into rental-management / post-possession programs
• Prepare regular reports on collections, ageing, customer status and escalations for leadership
What We're Looking For• 7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management
• At least 2–3 years in a senior/managerial role
• Strong hands-on experience in real es