Hiring: SRE (Site Reliability Engineering) – Level 2 Support
Notice Period: Immediate to 15 days left
Location: Bangalore
Experience: 3–5 Years

Role Overview:
Customer Support Analyst (L2 Support) responsible for triaging incoming requests through ServiceNow, resolving issues, and escalating complex technical issues to SRE/Development teams.

Key Responsibilities:
• Level 2 functional & technical application support
• Incident, problem & request management
• Triage and escalation through ServiceNow
• Create & maintain Knowledge Base articles and support documentation
• Create & analyze reports using ServiceNow and/or Power BI
• Support Digital Operations onboarding and project tracking
• Work with project managers, clients, support teams and vendors
• Contribute to Agile & DevOps culture
• Manage priorities, deadlines and customer expectations

Mandatory Skills:
✅ ServiceNow
✅ Power BI
✅ ITIL
✅ Robust Communication & Writing Skills
✅ Organization & Time Management

Nice to Have:
• SQL • Tableau • Azure/AWS • Jira
• Incident Response • Service Desk • PagerDuty • Datadog • SharePoint
Optional Certification: ITIL Foundation

📌 SRE (India)
🏢 Teamware Solutions
📍 India