Job Description
About Driffle:
nDriffle is a digital goods marketplace that connects gamers with worldwide sellers. We are a team of gamers with the aim of making gaming accessible and affordable to everyone. We have seen 20x growth in past 6 months and are rapidly scaling. We offer a wide range of products including games, gift cards, DLC subscriptions, and game points for platforms like Nintendo, Xbox, PSP, and PlayStation.
nAbout the Role:
nWe are seeking Customer Support Analysts to join our team and be responsible for assisting our customers with their inquiries, concerns, and complaints post-sales. The successful candidate will be responsible for providing exceptional customer service through phone, email, chat, and social media.
nKey Responsibilities:
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- Responding to customer inquiries, concerns, and complaints via email.n
- Resolving customer complaints and escalating issues as needed to the appropriate department.n
- Identifying areas of improvement in the customer service process and providing feedback to the management team.n




- Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.n
- Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.n

nRequirements:
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- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.n
- 2+ years of experience in Email Support or customer support, preferably in a product or gaming company.n
- Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.n
- Comfortable working in a fast-paced and dynamic setting.n
- Knowledge of customer service best practices, techniques and Freshdesk.n

n*Please note:* This position requires a 6-day work week with no week off on the weekends and will be a rotational shift.

📌 Senior Customer Support Analyst (Gurugram)
🏢 Driffle
📍 Gurugram