Job Description
About the Role
nYou will be embedded in the product and delivery team, working closely with engineering leads, product managers, and client-facing teams. You will interface regularly with senior stakeholders — both internal and at client organizations — to ensure programs are defined, tracked, and delivered with precision.
nKey Responsibilities
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- Own the full program lifecycle: requirements gathering, sprint planning, milestone tracking, risk management, and release coordinationn
- Work with engineering teams to translate business requirements into detailed technical specifications, user stories, and acceptance criterian
- Drive system integrations with enterprise clients — APIs, SSO, MDM, DLP, and enterprise infrastructure componentsn
- Manage technical onboarding for enterprise deployments, ensuring smooth configuration, data migration, and go-live executionn
- Identify technical bottlenecks, escalate risks proactively, and drive resolution across cross-functional teamsn
- Maintain program dashboards, technical documentation, integration runbooks,



and delivery trackersn
- Collaborate with QA to define test plans, oversee UAT cycles, and ensure quality gates are met before releasen
- Act as the single point of contact for assigned enterprise accounts post-deployment, managing stakeholder communications and escalationsn
- Coordinate with client CIOs, CISOs, and IT teams to align on timelines, scope changes, and delivery expectationsn
- Support the business team in scoping new client requirements, estimating delivery effort, and contributing to proposalsn
- Contribute to client health reviews, ensuring measurable outcomes and long-term retentionn

nRequirements
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- 2 – 4 years of experience as a Business Analyst, Program Manager, or Technical Project Manager — preferably in a SaaS, enterprise tech, or consulting workplacen
- Prior experience in a BA or PM role is essential — you must have owned requirements, written spec

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