Job Description
Title: Guest Service Manager/ Front Desk Manager (Full Time) Location: Bangalore (with travel to properties as required) Department: Guest Experience / Operations Reports To: COO Salary : 4.5L - 5L CTC Role Overview The Guest Service Lead is responsible for ensuring every guest receives exceptional, seamless, and personalized service from booking confirmation to post-checkout. This role manages the Guest Service team, drives guest satisfaction, maintains service standards, and works closely with Operations, Housekeeping, Maintenance, and F&B; teams to deliver memorable stays. Key Responsibilities Guest Experience & Service Excellence ● Own the complete guest journey from pre-arrival to post-departure. ● Ensure all guest communication is prompt, qualified, and personalized. ● Resolve guest concerns and escalations quickly and effectively. ● Monitor guest satisfaction, reviews, and feedback across all channels. ● Maintain and improve guest experience standards across all properties. Team Leadership ● Lead, train, mentor, and manage the Guest Service team.



● Conduct daily briefings and performance reviews. ● Create schedules and ensure adequate team coverage. ● Foster a guest-first culture within the team. ● Identify training needs and drive continuous improvement. Guest Communication ● Ensure guest communication is completed accurately. ● Oversee check-in, in-stay, and check-out interactions. ● Monitor WhatsApp groups and guest communication channels. ● Ensure all requests are tracked and closed within defined timelines. Escalation Management ● Act as the primary point of contact for complex guest issues. ● Coordinate with Operations, Housekeeping, Maintenance, and Property Teams to resolve concerns. ● Maintain escalation logs and implement preventive actions. Quality & Process Management ● Develop and improve SOPs for guest communication and service delivery. ● Audit guest interactions and service quality regularly. ● Monitor response times, resolut

📌 Guest Service Manager (Bengaluru)
🏢 Raho Hospitalities
📍 Bengaluru