Job Posting Title: Netscope Proxy L3
Location: Noida
Shift and Schedule: 5 Days Office (Rotational)
Job Description Summary:
- Responsible for advanced administration, troubleshooting, monitoring, and optimization of the Netskope Security Cloud platform, including Netskope SWG, CASB, ZTNA/NPA, DLP, RBI, Cloud Firewall and Netskope Client.
- The role provides L3 support for complex security incidents and works closely with Network, Security, Endpoint, Cloud and OEM teams.
Key Responsibilities:
- Provide L3 technical support for complex Netskope incidents and service requests.
- Administer and troubleshoot Netskope Security Cloud policies and configurations.
- Manage Netskope Client deployment, configuration and troubleshooting.
- Configure and troubleshoot Secure Web Gateway (SWG) policies.
- Manage CASB controls, cloud application discovery and risk assessment.
- Configure and troubleshoot DLP policies, incidents and exceptions.
- Work on Netskope Private Access (NPA/ZTNA) and troubleshoot private application connectivity.
- Manage steering configurations,
including client-based and network-based steering.
- Troubleshoot traffic forwarding, SSL inspection, PAC files, certificates and authentication issues.
- Investigate security incidents using Netskope logs, alerts and dashboards.
- Perform root-cause analysis for recurring incidents and implement permanent fixes.
- Integrate Netskope with SIEM, IdP/SSO, Active Directory/Entra ID and endpoint security platforms.
- Troubleshoot authentication issues involving SAML, MFA and identity providers.
- Monitor platform health, performance and policy compliance.
- Perform change implementation, testing and rollback activities following ITIL/change-management processes.
- Support Netskope upgrades, current feature implementation and policy migrations.
- Coordinate with Netskope TAC/OEM for critical or product-level issues.
- Prepare RCA, incident reports, operational documentation and knowledge articles.
- Participate in securi
📌 Netscope Proxy Lead (Noida)
🏢 Kyndryl
📍 Noida