We are looking for a Customer Support Associate – Seller Support to assist e-commerce sellers across their complete seller journey. You will handle seller queries, troubleshoot issues, provide accurate resolutions and ensure a smooth seller experience across supported channels.

Requirements
- Minimum experience of 6 months in E-commerce, Seller Support, Customer Support, Contact Centre or BPO.
- Excellent verbal and written communication skills.
- Solid customer/seller service orientation with empathy and active listening.
- Good problem-solving and troubleshooting abilities.
- Comfortable working in a high-volume, target-driven environment .
- Strong attention to detail and ability to follow SOPs and policies.
- Comfortable working across multiple systems and tools.
- Ability to handle difficult customer interactions professionally.
- Willingness to learn new products, processes and systems quickly.

Key Responsibilities
- Handle seller queries through voice, chat and email .
- Understand seller concerns and provide accurate resolutions within defined processes and SLAs.
- Support sellers across onboarding,

📌 Customer Support Associate (Pune)
🏢 SocialKraft
📍 Pune