Role Purpose
Own the post-sales customer lifecycle for assigned US accounts, ensuring successful onboarding, rapid adoption, measurable business outcomes, revenue retention, expansion opportunities, and timely collections.
This is a farming role, not a support role. Success is measured by customer retention, customer growth, product adoption, implementation excellence, and cash realization.

Key Responsibilities
1. Customer Onboarding Ownership
- Act as the single point of contact from contract signature through go-live.
- Lead end-to-end onboarding, implementation planning, training, stakeholder alignment, and execution.
- Coordinate across functions to ensure successful deployment.
- Track milestones, identify risks, and proactively remove implementation blockers.

2. Adoption & Customer Success
- Drive product adoption across clinics and customer stakeholders.
- Conduct regular business reviews (30/60/90D) to demonstrate value realization and ROI.
- Monitor customer health, usage metrics, engagement levels, and operational outcomes.
- Develop and execute

📌 Client Success Manager (Bengaluru)
🏢 ZEISS VisioGen
📍 Bengaluru