Job Description
Hiring: SRE (Site Reliability Engineering) – Level 2 Support
nNotice Period: Immediate to 15 days left
nLocation: Bangalore
nExperience: 3–5 Years
nRole Overview:
nCustomer Support Analyst (L2 Support) responsible for triaging incoming requests through ServiceNow, resolving issues, and escalating complex technical issues to SRE/Development teams.
nKey Responsibilities:
n
- n
- Level 2 functional & technical application supportn
- Incident, problem & request managementn
- Triage and escalation through ServiceNown
- Create & maintain Knowledge Base articles and support documentationn
- Create & analyze reports using ServiceNow and/or Power BIn
- Support Digital Operations onboarding and project trackingn




- Work with project managers, clients, support teams and vendorsn
- Contribute to Agile & DevOps culturen
- Manage priorities, deadlines and customer expectationsn

nMandatory Skills:
nServiceNow
nPower BI
nITIL
nStrong Communication & Writing Skills
nOrganization & Time Management
nNice to Have:
n
- n
- SQLn
- Tableaun
- Azure/AWSn
- Jiran
- Incident Responsen
- Service Deskn
- PagerDutyn
- Datadogn
- SharePointn

nOptional Certification: ITIL Foundation

📌 SRE (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru