Program Manager – ITSM TAN

Role Details

Job Title: ITSM TAN (Center of Excellence) Program Manager – ServiceNow & Cloud CoE

(Contractor)

Location: Remote – PAN India (Travel to Eisai GCC, Vizag as required)

Experience Level: 10+ years (Senior Program/Project Manager)

Job Type: Contractor

Department: Global IT – Global IT Service Management (GITSM)

ABOUT THE COMPANY / TEAM

Purpose Statement:

(Brief overview of the department/center and its mission)

EISAI Global Digital Business Transformation (GDBT) centre in Vizag is our first truly global

capability center (GCC) providing high quality IT capability services across the globe for

various EISAI regions. The centre leverages internal critical technical competencies to

engineer, build, secure, and operate consolidated cost optimized global infrastructure

platforms supporting our human health care (hhc) mission.

Eisai’s Global IT organization is driving a multi‑year transformation to establish a unified,

scalable, and intelligent Global IT Service Management (GITSM) ecosystem. As part of this

journey,



Eisai is rolling out a single global ITSM platform (ServiceNow) and establishing a

Technology Alignment Network (TAN) — Eisai’s model for a Center of Excellence (CoE) —

to govern, standardize, and continuously improve ITSM and Cloud services globally.

The ITSM TAN, leveraging Eisai’s Global Capability Center (GCC), will act as the governing

and enabling body for ITSM process excellence, platform governance, adoption, and

continual improvement across regions while ensuring alignment with regulatory, data

sovereignty, and operational requirements.

POSITION OVERVIEW

Role Summary:

Eisai is seeking a seasoned ITSM TAN Program Manager (Contractor) to lead program

execution for the global rollout of the GITSM platform (ServiceNow) and to operationalize

the ITSM TAN (CoE).

This role will also support the operationalization of the Cloud CoE, helping drive adoption,

standards, and governance defined by

📌 Program Manager (Chittoor)
🏢 Eisai Pharmaceuticals India
📍 Chittoor