About the Role

We are looking for a Customer Relationship Executive - E-commerce to build meaningful customer relationships and deliver an exceptional experience across our online and offline channels.

As the majority of our customers engage with us online, you will manage customer interactions across digital channels, while also working closely with our stores and trunk show teams. You will understand each customer's preferences and requirements, provide personalised jewellery consultations, guide them through their purchase journey and build relationships that extend beyond a single transaction.

Key Responsibilities
- Manage customer relationships across online, store and trunk show touchpoints, ensuring a seamless and consistent brand experience.
- Respond to customer enquiries through messaging and phone with warmth, professionalism and timely follow-up.
- Understand customer needs, personal style, preferences and occasions to provide personalised jewellery recommendations and consultations.
- Present and communicate the value of Aurus and MOI products,



highlighting their luxury, quality, design and craftsmanship.
- Own the customer journey from initial enquiry through purchase, collaborating with the order processing team to ensure smooth order fulfillment and delivery.
- Proactively follow up with customers, manage open enquiries and ensure timely resolution of questions or concerns.
- Build long-term relationships with customers and drive customer engagement, retention and repeat purchases through thoughtful clienteling.
- Identify relevant opportunities for cross-selling and upselling based on genuine customer needs and preferences.
- Maintain accurate customer profiles, interactions, preferences and purchase history in the CRM.
- Capture customer feedback and insights, sharing them with the product design and marketing teams to improve the customer experience.
- Collaborate closely with internal teams to ensure smooth order processing, fulfilment and res

📌 Customer Relationship Executive- E-Commerce (Ahmedabad)
🏢 MOI - Handcrafted Luxury
📍 Ahmedabad