? We’re Hiring: CRM Executive – Real Estate

? Location: Diplomats Group Head Office, Gurugram

? Employment Type: Full-time

?️ Projects: Ongoing Real Estate Developments

Diplomats Group is looking for a professional and customer-focused CRM Executive to manage customer relationships and post-sales coordination for its ongoing real estate projects.

The ideal candidate should have excellent communication and organisational skills and be comfortable coordinating with customers, internal departments, banks and project-site teams.

Key Roles & Responsibilities
- Serve as the primary point of contact for customers after booking and throughout the customer lifecycle.
- Welcome current customers and explain payment schedules, documentation requirements, construction-linked plans and important project processes.
- Maintain accurate customer, unit, booking, payment and communication records in the CRM system.
- Prepare and issue welcome letters, payment reminders, demand letters, receipts, account statements and other customer correspondence.




- Follow up with customers for instalments and outstanding payments while maintaining professional relationships.
- Coordinate with the accounts team to reconcile customer payments, resolve payment discrepancies and update customer ledgers.
- Assist customers with home-loan documentation and coordinate with banks and financial institutions when required.
- Collect, verify and maintain booking forms, KYC documents, agreements and other customer records.
- Coordinate agreements, allotment documentation, registration and related formalities with the sales, accounts and legal teams.
- Provide customers with approved updates on construction progress, payment milestones, possession schedules and project developments.
- Respond promptly to customer enquiries received through calls, emails, messages and in-person meetings.
- Record customer requests, complaints and service issues, coordinate with the concerned department and follow through until

📌 Customer Relationship Management Executive (Faridabad)
🏢 Diplomats Group India
📍 Faridabad