Technical Support Engineer (Customer Engagement Specialist) , Enterprise LMS

Location: Chenai

Experience: 8 to 12 years

Function: Product and Customer Engagement

About the role

This is not a ticket-routing job.

PeopleOne earlier known as ExpertusONE is an enterprise learning platform used by global organisations to run compliance training, certification programs, instructor-led and virtual sessions, and skills development at scale across tens of thousands of learners. When something behaves unexpectedly in an setting like that, the question is rarely /"did the user click the wrong button./" It is usually a configuration interaction, an integration payload, a permissions model edge case, or a genuine defect hiding behind three layers of plausible explanations.

We are looking for someone who can tell the difference, and prove it.

You will own customer-reported issues end to end: reproduce them, isolate the root cause, resolve what can be resolved through configuration or guidance,



and hand the rest to Engineering with a diagnosis sharp enough that they can start fixing instead of start investigating. You are the person who makes the difference between a bug report that says /"enrollment is broken for this customer/" and one that says /"enrollment fails when a training plan has sequencing enforced and the learner holds a prior exempted module, here is the reproduction path, here are the three affected tenants, here is the query that identifies them./"

If you enjoy the puzzle more than the ticket count, read on.

What you will do

Investigate and diagnose
- Take ownership of escalated customer issues across the platform: enrollments, training plans, compliance and certification workflows, ILT and virtual classroom sessions, content playback (SCORM, xAPI, AICC, cmi5), reporting and analytics, notifications, mobile, and integrations.
- Reproduce issues in test environments. Establish what is configuration, what is data, what is expected behaviour that the cus

📌 Technical Support Engineer (Thoothukudi)
🏢 ExpertusONE
📍 Thoothukudi