Job DescriptionJob Description:
NDepartment: Ortho
NJob Title: Assistant General Manager - CRM
NJob Location: Corporate Office, Ahmedabad
NExperience Required: 15 to 20 Years
NRole Objective:
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- To lead and govern the international distribution business and customer relationship management function for the Ortho vertical. The role is accountable for export sales invoicing, customer acquisition and upgrades, premium-product revenue mix, DSO and collections, forecasting, order-to-cash governance, customer service, distributor management, process compliance, digital transformation through SAP and Salesforce, and the development of a robust CRM organization. The role must provide clear commercial direction, review performance at defined intervals, remove execution bottlenecks and ensure that business commitments are delivered through disciplined cross-functional coordination. N

nRole and Responsibilities:
NInternational Business Strategy and Revenue Delivery
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- Translate the approved annual international distribution strategy into market-wise,



quarter-wise and customer-wise execution plans. N
- Own the achievement of the approved export distribution sales invoicing target and review progress against quarterly milestones. N
- Drive year-on-year growth through existing-customer expansion, current customer acquisition, customer upgrades and improved premium-product penetration. N
- Review the performance of assigned regions, distribution partners, direct offices and customer segments, and implement corrective actions for target gaps. N
- Lead preparation for the annual business plan and budget process and ensure that the operating plan is supported by realistic forecasts, customer actions and collection plans. N

nBusiness Development and Customer Growth
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- Engage existing and potential international customers for business development and relationship expansion. N
- Establish customer-segmentation priorities and ensure structured e

📌 Hiring: Assistant General Manager (Ahmedabad)
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