Job DescriptionExperience – 6-10 years Budget – 6-8 LPA Account – Kotak Location – Goregaon Skill – Desktop support Site Incharge/TL JD – below Roles and Responsibility - To ensure that service norms committed to the customer are met - To ensure implementation and maintenance of Quality Management Systems in the respective accounts. - To prepare Action plan for all Complaints received and drive till closure along with PM - To review Action plan with Customer before execution - To undertake SIP and run till successful implementation - Ensure customer satisfaction by responding to the escalations regarding services offered - Review performance with the customer periodically during on-going phase - Ensuring smooth operations for all systems across the IT teams - Improving on team performance by improving on the SLAs delivered - Maintain SLA doc for all the activities performed by the team, collect performance data, analyze,



and publish - To ensure implementation of processes for all services covered in the contract - To escalate the quality issues beyond control to defined escalation point as the case may be - Conduct weekly review with team, identify gaps and take corrective action - To conduct final audits for all services - Responsible to achieve uptime commitment as defined in SLA - Monthly meeting with the Customer, analyze data & present reports - Ensure that all NCRs /corrective actions identified in internal and external audits - To identify training needs for all the engineers working in the accounts handled - Responsible to achieve uptime commitment as defined in SLA - Defining and maintaining the Standard Operating procedures - Preparing and analyzing reports and sharing the same with customers and team Members - Escalation of site related issues to the Program Manager e.g., Absence of key members of team, indiscipline, Problems with customer setup proactively - To allocate/jobs to the team at site - Monthly system release calendar to be maintained and share

📌 Team Lead (Mumbai)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Mumbai