HCLTech – Sr. Technical Consultant | Service Now Employment Type: Permanent Payroll: Techno Core 360 Client / Company: HCLTech Engagement: Project-wise deployment Work Mode: Permanent Remote Location: India Experience: 5–7 Years of relevant Service Now experience Open Positions: 3 Role: Sr. Technical Consultant Position Overview We are looking for experienced Sr. Technical Consultants with strong hands-on Service Now expertise for project-wise deployment with HCLTech. The positions are focused on specialized Service Now areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM. The ideal candidate should have robust technical consulting experience, Service Now configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities Service Now CSA and relevant CIS certification are mandatory for all positions. Position 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM) Primary Focus Service Now CRM/CSM + AI capabilities Mandatory Skills Strong hands-on experience with Service Now CRM / CSM Experience with Service Now AI / AI capabilities Service Now configuration Technical consulting Customer-facing technical documentation Demo / lab instance configuration Accelerator / technical accelerator development Customer coaching and enablement Service Now CSA – Mandatory CIS certification in relevant domain – Mandatory 5–7 years of relevant Service Now experience Preferred / Supporting Skills Gen AI / Artificial Intelligence Service Now product accelerators Demo scripts and technical walkthroughs Delivery guides Knowledge transfer Recorded walkthroughs Agile methodology Position 2 – Sr.



Technical Consultant – Creator Workflows Primary Focus Service Now Creator Workflows Mandatory Skills Service Now Creator Workflows – Mandatory Service Now App Engine / App Engine Studio Service Now configuration Workflow and process automation Technical consulting Accelerator / technical accelerator development Demo / lab instance configuration Technical documentation Customer enablement Service Now CSA – Mandatory CIS certification in relevant domain – Mandatory 5–7 years of relevant Service Now experience Preferred / Supporting Skills Application development using Service Now App Engine Process automation Demo scripts Technical walkthroughs Delivery guides Knowledge transfer Recorded walkthroughs Agile methodology Position 3 – Sr. Technical Consultant – CRM / CSM Primary Focus Service Now CSM / CRM Mandatory Skills Service Now CSM – Mandatory Service Now CRM Customer Service Management CSM implementation and enhancement Service Now configuration Case Management Customer / Account / Contact Management Technical consulting Demo / lab instance configuration Technical documentation Customer enablement Service Now CSA – Mandatory 5–7 years of relevant Service Now experience Preferred / Supporting Skills CSM implementation CSM enhancements Service Now CRM capabilities Customer coaching Technical walkthroughs Delivery guides Knowledge transfer Agile methodology Common Responsibilities – All Positions Work as a Sr. Technical Consultant on Service Now-focused customer projects. Configure and demonstrate Service Now solutions based on project and customer requirements. Develop technical accelerators and reusable solution components. Configure and maintain demo / lab instances for customer demonstrations. Prepare customer-facing technical documentation,



delivery guides and demo scripts. Conduct technical walkthroughs and product demonstrations. Support customer coaching, enablement and knowledge-transfer activities. Translate technical requirements into practical Service Now solutions. Collaborate with internal and customer stakeholders during solution development and demonstrations. Contribute to Agile delivery activities and technical knowledge-sharing initiatives. Mandatory Certification Candidates must hold: Service Now Certified System Administrator (CSA) – Mandatory CIS – Certified Implementation Specialist in the relevant domain – Mandatory Relevant CIS certification should align with the position being considered. Common Technical Keywords Service Now | Sr. Technical Consultant | Technical Consultant | CSA | CIS | Service Now Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile Candidate Profile Summary We are seeking 5–7 years experienced Service Now professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching. Candidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification. Requirement Mapping Position 1 – AI / CRM / CSM: Service Now + CSM/CRM + AI + CSA + Relevant CIS Position 2 – Creator Workflows: Service Now + Creator Workflows / App Engine + CSA + Relevant CIS Position 3 – CRM / CSM: Service Now + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS Important Screening Rule CSA + relevant CIS + position-specific primary sk

📌 Sr. Technical Consultant | Servicenow (Madhya Pradesh)
🏢 HCLTech
📍 Madhya Pradesh