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Customer Care Executive – Job Description

Job Title: Customer Care Executive

Department: Customer Support

Experience: 0–3 Years

Employment Type: Full-Time

Location: [Location]

Job Summary

We are looking for a customer-focused and skilled Customer Care Executive to handle customer queries, provide timely solutions, and ensure a positive customer experience. The ideal candidate should have excellent communication, problem-solving, and interpersonal skills.

Key Responsibilities

- Handle customer calls, emails, chats, and inquiries professionally.

- Understand customer concerns and provide appropriate solutions.

- Resolve complaints and issues within the required timeline.

- Maintain accurate records of customer interactions and requests.

- Follow up with customers to ensure satisfactory resolution.

- Coordinate with internal departments to resolve customer issues.

- Explain products, services, policies, and procedures to customers.





- Escalate complex issues to the appropriate team or supervisor.

- Maintain a professional and positive relationship with customers.

- Meet customer service quality and performance targets.

Required Skills

- Excellent verbal and written communication skills.

- Good listening and problem-solving abilities.

- Customer-oriented and patient approach.

- Basic computer and MS Office skills.

- Ability to handle multiple customer queries efficiently.

- Good coordination and follow-up skills.

- Ability to work under pressure and meet deadlines.

- Hindi and English communication skills; additional languages are a plus.

Qualifications

- 12th pass or Bachelor’s degree in any discipline.

- Freshers can apply; relevant customer service experience is preferred.

Salary: ₹[Salary Range] per month, depending on experience and skills.

📌 Customer care executive ( Mumbai)
🏢 Naukripay
📍 Mumbai