Job Type: Full-time

WE ARE HIRING | SENIOR MANAGER / AGM – CRM | REAL ESTATELocation:New Shimla, Himachal PradeshCompany:Pranav Infra & Trade Ventures Pvt. Ltd. (Taradevi's Group)️Project:Taradevi's EnclaveExperience:7+ YearsEmployment Type:Full-time | On-siteReporting To:Senior Leadership / Head of SalesAbout Taradevi's Group Taradevi's Group developspremium residences and vacation homes in Himachal Pradesh .Taradevi's Enclave , our flagship residential development in New Shimla, is designed for discerning local and second-home buyers, includingHNIs, NRIs and out-of-state investors .We believe that a premium product deserves a premium customer experience — from the moment of booking through possession and beyond.About the Role We are looking for an experiencedSenior Manager / AGM – CRMto take complete ownership of thepost-sales customer journey .You will be the key point of accountability for every buyer's experience after booking — ensuringdocumentation, collections, customer communication, coordination and handoverare managed smoothly and professionally.This is a high-touch role involving premium, HNI, NRI and second-home buyers, whereservice quality, ownership and attention to detailare critical.Key Responsibilities • Manage the complete post-sales customer lifecycle — from welcome and documentation to payment milestones and possession/handover.• Own and monitorconstruction-linked payment collections , including demand generation, follow-ups, outstanding dues and collection efficiency.• Act as the primary point of contact for customers and resolve queries related to agreements, payment schedules, timelines and statutory formalities.• Coordinate closely withSales, Legal,



Accounts and Project/Site teamsto ensure every customer file is accurate and up to date.• Manage customer documentation includingallotment letters, Agreements to Sell, Sale Deeds, registration and applicable Section 118 formalities .• Drive customer satisfaction, retention, referrals and long-term customer relationships.• Promote and coordinate enrolment into the company'srental-management programwhere applicable.• Maintain the CRM system as thesingle source of truthfor customer status, collections, documentation and communication.• Prepare regular MIS and management reports coveringcollections, ageing, customer status and escalations .• Handle customer escalations and grievances professionally and discreetly, particularly forHNI and NRI clients .What We're Looking For •7+ years of experiencein Real Estate CRM, Post-Sales or Customer Relationship Management, with2–3 years in a senior/managerial role .• Hands-on experience managingcollections against construction-linked payment plans .• Strong working knowledge ofreal estate documentation and RERA compliance .• Knowledge ofHimachal Pradesh land regulations, including Section 118 ,



will be a strong advantage.• Robust proficiency in CRM software with excellent data and process discipline.• Excellent written and verbal communication skills inEnglish and Hindi .• Strong customer-service orientation with the maturity to manage demanding and high-value clients calmly.• Strong coordination and stakeholder-management skills.• Willingness to workon-site in New Shimla .⭐ Nice to Have • Experience withluxury, resort or second-home residential projects .• Experience handlingNRI customers .• Exposure torental, leaseback or property-management programs .• Strong understanding of premium real estate customer experience.What We Offer ✨ A senior, high-ownership role onTaradevi's Group's flagship project .✨ Direct access to senior leadership and clear ownership of the customer experience.✨ Opportunity to work withHNI, NRI and premium residential customers .✨ Compensation competitive with experience and role.How to Apply Interested candidates can share theirupdated CValong with a short note highlighting their:✔️ Real estate CRM / post-sales experience✔️ Collections handled✔️ Project size / number of customers managed✔️ Experience with HNI/NRI customers✔️ Relevant CRM and documentation experienceEmail:WhatsApp:8091550677Subject:Senior Manager / AGM – CRM | Taradevi's EnclaveIf you have strong post-sales experience and believe in delivering a premium customer experience from booking to possession, we would love to hear from you.#Hiring #RealEstateJobs #CRMJobs #CustomerRelationshipManagement #RealEstateCRM #PostSales #AGM #SeniorManager #RealEstateHiring #ShimlaJobs #HimachalPradeshJobs #LuxuryRealEstate #HNIBuyers #NRIBuyers #PropertyManagement #CareerOpportunity

📌 # Senior Manager /AGM– CRM (Real Estate) (Mumbai)
🏢 Tara Devi's Enclave Shimla
📍 Mumbai