We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key ResponsibilitiesEducation:

Graduate & Undergraduate both can applyInterview Mode:

Virtual Interviews are availableWorking Days:

5.5 Days workingLanguage proficiency:





must be certified at least at the C1 level.Comfortable with rotational shifts & fast-paced environment.● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.● Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests● Provide clear, skilled, and empathetic customer support.● Follow standard operating procedures while resolving customer issues.● Maintain high-quality service and adhere to defined KPIs.● Accurately document customer interactions in the system.

📌 Internation Voice process (Mumbai)
🏢 JMD Technologies
📍 Mumbai