Job Type: Full-time

Job DescriptionWE ARE HIRING | CLIENT SUCCESS MANAGERnJayas Adbuth Productions LLP | AdbuthVersenWe are looking for a proactive, organized, and client-focused Client Success Manager to become the bridge between our clients and our creative production teams.nAt AdbuthVerse, we work across video editing, motion graphics, graphic design, photography, digital content, AI-powered creative workflows, and other media services.nThis role is ideal for someone who enjoys working with people, managing multiple projects, solving problems, and making sure clients have an excellent experience from onboarding to delivery.nROLE MISSIONnYour mission is simple:nKeep clients happy, projects moving, communication clear, and the creative team aligned with client expectations.nYou will understand client requirements, communicate them accurately to the creative team, track project progress, collect feedback, coordinate revisions, and ensure timely delivery.nKEY RESPONSIBILITIESnClient Managementnn Act as the primary point of contact for assigned clients.n Understand client requirements, expectations, priorities, and deadlines.n Maintain professional and proactive communication with clients.n Build strong long-term relationships with clients.n Regularly follow up with clients regarding ongoing and upcoming projects.n Identify opportunities to improve client satisfaction and retention.nnCreative Team Coordinationnn Receive requirements from clients and communicate them clearly to video editors, motion graphics artists, designers, and other creative team members.n Clarify briefs before assigning work.n Ensure the creative team understands client expectations and deadlines.n Collect progress updates from the production team.n Communicate project status to clients.nnFeedback & Revision Managementnn Collect feedback from clients.n Organize and document feedback clearly.n Convert client feedback into actionable instructions for the creative team.n Ensure revisions are completed according to the approved feedback.n Prevent communication gaps, repeated revisions, and misunderstandings.nnProject & Deadline Managementnn Track multiple client projects simultaneously.n Monitor deadlines and delivery commitments.n Identify potential delays early and escalate them appropriately.n Coordinate internally to keep projects on schedule.n Maintain accurate project status updates.nnClient Onboardingnn Support onboarding of new clients.n Understand their business, brand, communication style, content requirements, and workflow.n Ensure all necessary information and assets are collected before production begins.n Explain the workflow, communication process, timelines,



and expectations to clients.nnDAILY RESPONSIBILITIESnn Check client messages and project updates.n Follow up on pending requirements and approvals.n Coordinate with creative teams.n Track active projects.n Communicate project progress to clients.n Collect and organize feedback.n Follow up on revisions.n Identify delayed or blocked projects.n Update CRM/project management systems.n Ensure no client request is missed.nnWEEKLY RESPONSIBILITIESnn Review all active client projects.n Identify pending approvals, revisions, and deliverables.n Conduct client follow-ups.n Review client satisfaction and potential issues.n Coordinate upcoming workloads with the production team.n Update CRM and client records.n Identify opportunities for additional services or repeat projects.nnMONTHLY DELIVERABLESnn Client retention and satisfaction report.n Project delivery performance.n Pending/revision analysis.n Client communication and response tracking.n Repeat-business opportunities.n Client feedback and improvement recommendations.nnKEY PERFORMANCE INDICATORS (KPIs)nn Client retention raten Client satisfactionn Response timen Project coordination accuracyn On-time delivery percentagen Reduction in communication errorsn Reduction in unnecessary revision cyclesn Client repeat-order raten Number of unresolved client issuesn CRM/data accuracyn Upsell/cross-sell opportunities generatedn Overall client relationship qualitynnREQUIRED SKILLSnn Excellent verbal and written communicationn Robust interpersonal skillsn Client relationship managementn Project coordinationn Follow-up and ownershipn Problem-solving abilityn Time managementn Multitaskingn Attention to detailn Professional communicationn Ability to work under deadlinesn Ability to coordinate with creative teamsnnPREFERRED SKILLSnExperience in any of the following will be an advantage:nn Video productionn Digital marketingn Advertisingn Social media contentn Creative agenciesn Media productionn SaaS/customer successn Project managementn CRM managementn Content productionnnSOFTWARE KNOWLEDGEnCandidates should be comfortable learning and using:nn CRM platformsn Project management toolsn Google Workspacen WhatsApp Businessn Slack or similar communication platformsn Microsoft Officen Basic project tracking/reporting toolsnnKnowledge of creative software such as Adobe Premiere Pro, After Effects, Photoshop, Lightroom, or Canva is an advantage, but advanced creative skills are not mandatory.nAI KNOWLEDGEnWe are an AI-first organization.nCandidates should be:nn Comfortable using AI tools.n Interested in learning new AI workflows.n Able to use AI for communication, documentation, research, summaries,



and productivity.n Willing to adopt AI-assisted CRM and client management systems.n Curious about how AI can improve creative production and customer experience.nnEDUCATIONnAny bachelor's degree preferred.nHowever, communication ability, attitude, ownership, and learning capability are more important than the degree.nEXPERIENCEnPreferred: 1–4 years of experience in:nn Client servicingn Customer successn Account managementn Project coordinationn Agency operationsn Sales supportn Media/creative productionnnFreshers with exceptional communication and coordination skills may also be considered.nCAREER GROWTHnClient Success Manager → Senior Client Success Manager → Client Success Lead → Client Success & Business Development Manager → Head of Client Success / Business GrowthnHigh-performing employees may also grow into Operations, Business Development, Account Management, or Leadership roles.nCOMPENSATIONnCompensation will be offered as per industry standards and based on the candidate's experience, skills, and overall suitability for the role.nThe final compensation package will be discussed during the interview and selection process.nPerformance-based increments and incentives may be provided based on role and business performance.nWHAT YOU CAN EXPECTnn Work with a growing AI-first creative organization.n Exposure to multiple creative and technology businesses.n Learn AI-powered workflows.n Work directly with clients and creative professionals.n Opportunity to take ownership of important accounts.n Structured career growth.n Continuous learning and skill development.n Performance-based growth opportunities.n Opportunity to grow with the AdbuthVerse ecosystem.nnWORK LOCATIONnNellore, Andhra PradeshnWORKING HOURSnFull-time role.nWorking hours will be communicated during the interview process based on the team's operating schedule.nPROBATIONnInitial probation period: 3 months, subject to performance and organizational requirements.nREPORTINGnReports to: Operations / Business LeadershipnWorks closely with:nn Video Editorsn Motion Graphics Artistsn Graphic Designersn Digital Marketing Teamn Creative Leadsn Business Development Teamn Operations TeamnnWHO SHOULD APPLY?nYou should apply if you:nEnjoy talking to clientsnTake ownership instead of waiting for instructionsnAre highly organizednCan manage multiple projectsnCan communicate clearly with creative professionalsnAre good at follow-upsnCan handle difficult client situations professionallynLearn quicklynAre comfortable with technology and AInWant to grow with a fast-growing creative technology organizationnWe are not looking for someone who simply forwards messages between clients and the team.nWe are looking for someone who can own the client relationship, understand the problem, coordinate the solution, and ensure the client gets results.nInterested? Apply now.nn #Hiring #ClientSuccessManager #CustomerSuccess #ClientServicing #AccountManagement #NelloreJobs #AndhraPradeshJobs #CreativeJobs #MediaJobs #AdbuthVerse #AdbuthEdits #AIJobsn

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