Job Description

My Friend is HIRING | ASSISTANT MANAGER – COLLECTIONS | HYDERABAD

Location: Ramanthapur, Habsiguda, Hyderabad

Are you someone who LOVES numbers, thrives on targets, enjoys leading people and gets excited by data?

Then this prospect could be for you!

We're looking for an energetic, smart, passionate and hands-on Assistant Manager – Collections who can take ownership of centre operations and make things happen.

This is an ALL-ROUNDER leadership role — People Manager + Trainer + Performance Coach + Data Champion + Auditor + Operations Leader.

WHAT YOU'LL OWN

- Drive day-to-day collections operations and achieve business targets
- Lead and mentor Team Leaders and collection executives
- Track calls, collections, productivity, conversions and SLA performance
- Analyse numbers and turn data into actionable insights
- Conduct performance reviews, coaching and training sessions
- Build a high-energy, accountable and performance-driven team
- Handle escalations and strengthen customer & employee experience
- Conduct quality checks, audits and process reviews
- Identify process gaps and implement smart improvements
- Manage workforce planning and daily manpower allocation
- Prepare MIS, dashboards and performance reports for management
- Partner with HR, Admin, IT and other teams to ensure smooth centre operations
- Maintain strong process discipline, compliance and documentation
- Keep the centre organised, efficient and execution-focused

DATA & EXCEL ARE YOUR SUPERPOWERS!

We are looking for someone who genuinely enjoys working with **data and numbers**.

Advanced working knowledge of MS Excel is essential

VLOOKUP is a must
Pivot Tables are a must
Comfortable working with MIS, dashboards, reports and large datasets




Ability to identify trends, opportunities and performance gaps from numbers

WHO ARE WE LOOKING FOR?

Someone who is:

Energetic and passionate
Smart and analytical
Target-oriented
A strong PEOPLE MANAGER
A confident TRAINER & COACH
Detail-oriented AUDITOR
Data-driven and numbers-loving
Hands-on and execution-focused
A problem solver and process improver
Someone who leads from the front
Someone who genuinely enjoys building teams and achieving results

In short — if you can manage PEOPLE, NUMBERS, PROCESS and PERFORMANCE, we want to meet you!

EXPERIENCE

- 5–8 years of experience in collections, telecalling, call centre or contact centre operations
- Experience managing Team Leaders and a sizeable operations team
- Strong exposure to collections performance management and MIS
- Graduation required; MBA is an added advantage

IMPORTANT LOCATION REQUIREMENT

The role is based at:

Ramanthapur, Habsiguda, Hyderabad.

For this role, we are looking for candidates who are based within approximately 5 km of the office, enabling excellent accessibility and a strong, consistent connection with the workplace.

WHEN CAN YOU JOIN?

We would love to meet professionals who are ready to jump-start their next opportunity in the coming days, weeks or at the latest next month.

INTERESTED?

If this sounds like YOU, Apply Now!

Know someone who would be an amazing fit?

Tag them. Refer them. Share this post.

Sometimes the right opportunity is just one share away.

#Hiring #HyderabadJobs #CollectionsJobs #AssistantManager #OperationsManager #Collections #CallCenterJobs #BPOJobs #TelecallingJobs #TeamLeader #PeopleManager #ExcelJobs #MIS #VLOOKUP #PivotTable #HyderabadHiring #JobsInHyderabad #NowHiring #ImmediateHiring #CareerOpportunity

📌 Assistant Manager Collections (Hyderabad)
🏢 Schellden
📍 Hyderabad