Job Type: Full-time

Employment Type: Full-timeWork Mode: On-siteTotal Experience: 4+ yearsJob Location: Jammu and GurugramIndustry: IT / Managed ServicesCompany Description RVS iGlobal is a white-label outsourced services provider supporting Managed Service Providers (MSPs) and large organizations with round-the-clock IT operations. The company delivers certified 24x7x365 IT helpdesk, Network Operations Center (NOC), and technical support services to maintain high availability and reliability. Its offerings include remote monitoring and management (RMM), backup monitoring, and server support to ensure continuous performance and rapid issue resolution. RVS iGlobal focuses on scalable, high-quality service delivery that helps clients strengthen their IT infrastructure while maintaining their own brand identity.Role Description The System Engineer – Service Desk – L2 is a full-time, on-site role based in Gurugram, responsible for providing advanced technical support and resolution for escalated incidents and service requests. This role involves diagnosing and troubleshooting hardware, software, network, and server issues, performing system administration tasks, and ensuring timely updates and closures of tickets. The L2 engineer works closely with L1 support teams and other technical teams to analyze recurring problems, implement fixes, and contribute to system stability and performance improvements. Day-to-day activities include monitoring infrastructure and applications, applying patches and updates, documenting solutions and procedures, and adhering to service level agreements (SLAs). The role also requires clear communication with stakeholders, following standard operating procedures,



and participating in continuous service improvement initiatives.QualificationsStrong Systems Engineering and Systems Design skills, with the ability to understand, configure, and optimize complex IT environments.Hands-on experience in System Administration, including user management, server maintenance, patching, and monitoring of critical systems.Advanced Troubleshooting and Technical Support skills for resolving escalated incidents related to hardware, software, network, and infrastructure.Knowledge of service desk operations, ticketing tools, and ITIL-based processes, including incident, problem, and change management.Familiarity with Windows/Linux servers, Active Directory, basic networking (TCP/IP, DNS, DHCP, VPN), and common enterprise applications.Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and client stakeholders.Ability to work in a 24x7 support environment as needed, manage priorities, and maintain accuracy under time constraints.Relevant technical certifications (such as Microsoft, CompTIA, Cisco, or ITIL) and prior experience in MSP or NOC environments are preferred.Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.BenefitsCompetitive salaryAnnual BonusProvident FundEmployee's State Insurance CorporationMedical InsuranceNight AllowancesPick and Drop facilities at Jammu Office (Only for Female Staff)Team LunchesMaternity/Paternity leavesRetirement BenefitsPaid Time OffFlexible work schedules and workplace perks like in office snacksFlexible workingSalary reviews are subject to annual performance/annual appraisal reviews

📌 System Engineer-Service Desk- (India)
🏢 Rvs Iglobal - White Label Service Provider
📍 India