This role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance.Key Responsibilities:1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership.- Ensure consistent achievement of delivery commitments across all projects and accounts.- Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.- Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.Resource & Capacity Optimization.- Lead workforce planning, forecasting, project allocation, and utilization management.- Optimize resource deployment to maximize productivity while maintaining quality standards.- Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence- Develop scalable delivery frameworks, SOPs, and best practices.- Improve throughput and turnaround times through Lean operational practices.- Standardize planning and execution methodologies across teams.Digital & Automation Adoption- Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.- Drive technology adoption to improve productivity, quality, and delivery speed.• Identify opportunities for workflow digitization and process simplification.2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Culture- Transform quality from an inspection function into an organizational mindset.- Ensure quality ownership remains within delivery teams and not solely with QC functions.- Promote prevention-based quality practices across all programs.Quality Management Framework.- Strengthen and continuously improve Quality Management Systems (QMS).- Define quality standards, review mechanisms, and process controls.- Ensure adherence to internal and client-specific quality requirements.Root Cause Analysis & Corrective Actions- Institutionalize RCA methodologies to eliminate recurring issues.- Drive continuous improvement initiatives using data and quality metrics.- Create closed-loop feedback systems between production, QC, and customer teams.Quality Performance Management Monitor and report:- First-Time-Right (FTR)- Rework %- Defect rates- Client escalations.- Customer satisfaction metrics3. Productivity & Profitability Management (20%) Productivity Leadership- Establish productivity baselines and improvement targets across business units.- Develop measurement systems for output, efficiency, and utilization.- Drive continuous productivity improvements through process optimization and workforce capability enhancement.Operational Efficiency.- Identify and eliminate process waste, delays,



and effort leakages.- Improve delivery margins through effective utilization and workflow optimization.- Leverage automation and standardization to increase overall throughput.Performance Analytics- Implement dashboards and KPI reviews for operational decision-making.- Conduct regular performance reviews with managers and team leaders.- Use predictive analytics for forecasting workload, capacity, and delivery performance.4. Client Success & Business Growth (10%) Strategic Client Partnership- Develop strong relationships with key clients across the US and UK markets.- Understand client business objectives and align delivery strategies accordingly.- Act as a trusted operational advisor for delivery and quality improvement initiatives.Account Growth Support- Partner with Sales and Account Management teams to support account expansion.- Improve customer retention through consistent delivery performance and service excellence.- Identify opportunities for additional services, efficiencies, and value creation.Governance & Communication- Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).- Present delivery, productivity, quality, and growth metrics to clients and leadership teams.- Ensure transparent communication of risks, actions, and improvement plans.5. People Leadership & Organization Development (5%)High-Performance Culture- Build a culture of accountability, ownership, discipline, and customer focus.- Establish clear performance expectations linked to delivery, productivity, and quality outcomes.- Drive recognition and performance management programs.Leadership Development- Coach and mentor General Leads, Team Leads, and future managers.- Build leadership succession pipelines for organizational growth.- Develop capabilities aligned with future Delivery Head requirements.Candidate ProfileExperience- 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.- Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.- Proven track record of improving delivery performance, productivity, and customer satisfaction.Quality & Process Excellence- Strong exposure to Quality Management Systems (QMS).- Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.- Experience building or leading a Quality Center of Excellence (COE)



is highly desirable.Commercial & Operational Acumen- Strong understanding of utilization, productivity, project profitability, and operational metrics.- Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.- Expertise in dashboard reporting and data-driven decision-making. Client Management- Experience working with international clients, particularly in US and UK markets.- Demonstrated success managing strategic client relationships and governance programs.Leadership Competencies.- Results-oriented and execution-focused.- Strong problem-solving and decision-making capabilities.- High accountability and ownership mindset.- Ability to influence stakeholders and lead organizational change.- Solid communication and team development skills.Success Progression:Phase 1: Delivery Stabilization- Improve On-Time Delivery performance.- Strengthen Quality COE processes.- Increase First-Time-Right (FTR) metrics.- Improve resource utilization and delivery governance.Phase 2: Productivity & Growth Acceleration- Drive measurable productivity improvements.- Reduce operational leakages and rework.- Embed automation and AI-driven workflows.- Support account expansion through exceptional delivery performance.Phase 3: Enterprise Delivery Leadership- Lead multiple delivery functions and business units.- Own delivery, quality, productivity, and customer success at a broader organizational level.- Contribute to strategic planning, capacity expansion, and organizational growth initiatives.- Demonstrate readiness for owing Operations responsibilities.Success Definition for the Role A successful Operations Manager at Indovance consistently delivers:- On-Time Delivery Excellence- Best-in-Class Productivity & Utilization- Superior Quality & Customer Satisfaction- Scalable Business Growth Through Operational ExcellenceAbout Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website - https://www.indovance.com/.

📌 Operations Manager – Delivery Excellence (Nagpur)
🏢 Indovance
📍 Nagpur