We are hiring Customer Support Executives for our International Customer Support Process in Jaipur. Both fresh graduates and candidates with prior experience in customer service or BPO operations are welcome to apply.
The role is ideal for individuals with good communication skills, a customer-oriented approach, and the ability to understand and resolve customer concerns effectively. Candidates who can join immediately will be preferred.
Roles & Responsibilities
- Manage customer queries and requests through voice calls.
- Provide customers with clear and accurate information about products, services, and company policies.
- Understand customer issues and provide appropriate resolutions within the required timelines.
- Handle complaints and service-related concerns in a professional and courteous manner.
- Ensure a positive customer experience during every interaction.
- Document customer conversations and update case details in the CRM system.
- Track unresolved issues and coordinate follow-ups until satisfactory closure.
- Adhere to established customer service procedures, quality standards, and company guidelines.
Eligibility & SkillsFor Freshers
- Graduate in any stream or discipline.
- Good verbal and written communication skills.
- Basic computer proficiency and knowledge of MS Office.
- Willingness to learn and adapt to current processes.
- Positive attitude with a customer-focused mindset.
- Good interpersonal and customer-handling abilities.
For Experienced Candidates
- 6 months to 4 years of experience in Customer Support, Customer Service, BPO, Call Center, or similar roles.
- Previous experience handling customer queries, complaints, and service requests.
- Knowledge of CRM systems and customer support procedures will be an added advantage.
- Strong communication and problem-solving skills.
- Ability to multitask and manage customer interactions efficiently.
Salary & Benefits
- CTC: ₹3.0 LPA – ₹3.5 LPA based on relevant experience and skill set.
- Performance-linked incentives, wherever applicable.
- Opportunities for professional growth and career advancement.
- Training and development support.
- Cab facility for eligible employees during odd hours.
- Night allowance of ₹180 per day for eligible employees.
- Positive and professional workplace environment.
How to Apply
Candidates interested in this opportunity can share their updated resume for consideration.
Immediate joiners will be given preference.
Pay: ₹28,000.00 - ₹35,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Jaipur, Rajasthan (Jaipur): Reliably commute or planning to relocate before starting work (Required)