Customer Service Executive

Be the voice of Rushabh Sealink and ensure seamless customer experience by coordinating bookings, providing timely updates, and maintaining strong client relationships in the fast-paced logistics industry.

Key Responsibilities

Coordinate with Sales and Pricing teams for container bookings

- Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
- Build and maintain long-term customer relationships through excellent service
- Manage daily communication via emails and phone calls with customers & shipping lines
- Fetch and provide accurate vessel schedules to customers
- Ensure timely and accurate data entry into the operating system
- Direct customer queries or concerns to the appropriate department and provide prompt responses
- Use daily customer service reports to confirm all release requirements before container pickup

Requirements





- Robust communication skills — both verbal & written
- Minimum 2 years of experience in freight forwarding industry.
- Proficiency in MS Office & ability to handle operational systems
- Customer-focused mindset with problem-solving abilities

Detail-oriented and able to manage multiple bookings simultaneousl

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Kurla, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Service (Kurla)
🏢 RUSHABH SEALINK
📍 Kurla