Job Description – Customer Support Executive

Position: Customer Support Executive

Experience : 5–6 Years

Location: Noida sec 63

Shift: Night Shift – US Process

Employment Type: Full-Time

About the Role

We are looking for an experienced and customer-focused Customer Support Executive to manage customer relationships for our US-based clients. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and experience managing both inbound and outbound customer interactions.

Key Responsibilities

- Handle inbound and outbound calls with US customers professionally and efficiently.
- Manage customer queries, complaints, requests, and follow-ups.
- Build and maintain robust customer relationships.
- Provide accurate information and effective resolutions to customer concerns.
- Make outbound calls for follow-ups, customer engagement, feedback, and service-related requirements.
- Maintain proper records of customer interactions and update CRM systems.
- Coordinate with internal teams to resolve customer issues within defined timelines.
- Ensure high standards of customer satisfaction and service quality.
- Handle escalations professionally and ensure timely closure.




- Meet individual and team-based performance and service targets.

Candidate Profile

- 5–6 years of relevant experience in customer support, customer service, customer relationship management, or an international/US process.
- Excellent spoken and written English communication skills.
- Strong interpersonal and customer-handling skills.
- Comfortable communicating with US customers over calls and emails.
- Good problem-solving and multitasking abilities.
- Confident, professional, and customer-oriented personality.
- Comfortable working in a night shift aligned with US business hours.
- Experience with CRM/ticketing systems will be an advantage.

Compensation & Benefits

- Salary: Competitive package based on the candidate’s last drawn salary, with a suitable hike for the right candidate.
- Night-shift working environment.
- Opportunity to work directly with US clients.
- Growth opportunities based on performance.

Interested candidates can share their updated CV along with their current/last drawn salary and notice period.

Pay: ₹25,000.00 - ₹40,009.00 per month

Work Location: In person

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