- Build and maintain strong client relationships.
- Communicate regularly with clients to understand their needs.
- Address client inquiries and concerns promptly and professionally.
- Resolve client complaints to ensure satisfaction and retention.
- Respond to client queries via phone or email.
- Coordinate with internal teams for timely client responses.
- Maintain detailed records of client interactions and transactions.
- Prepare client satisfaction and issue resolution reports.
- Collaborate with sales and marketing to enhance client experience.
- Identify process improvement opportunities and propose solutions.