Job Title: Motor Insurance Operations Manager

Job Summary

The Motor Insurance Operations Manager will be responsible for managing the end-to-end motor insurance operations of the insurance broking business. The role will oversee policy issuance, renewals, endorsements, cancellations, claims coordination, customer servicing, insurer coordination, and team performance.

The position will ensure smooth coordination between customers, dealers, agents, insurance companies, internal teams, and other stakeholders while maintaining operational accuracy, timely service, compliance, and high customer satisfaction.

Key Responsibilities

- Manage day-to-day motor insurance operations, including new policy issuance, renewals, endorsements, cancellations, policy corrections, and servicing.
- Coordinate with multiple insurance companies for quotations, policy issuance, endorsements, renewals, cancellations, refunds, and other policy-related requirements.
- Ensure timely processing of motor insurance policies and documentation within defined TAT.
- Monitor and manage the complete motor policy lifecycle, from quotation/proposal to policy issuance and post-sales servicing.
- Coordinate with customers, dealers, agents, relationship managers, and insurance companies to resolve policy-related issues.
- Manage escalations related to premium, coverage, policy documents, endorsements, NCB, vehicle details, cancellations, and other customer concerns.
- Monitor motor insurance renewals and ensure timely follow-up with customers and insurance companies to minimize policy lapses.
- Coordinate with insurers and customers for motor insurance claims and ensure timely follow-up on claim status and documentation.
- Coordinate with surveyors, workshops, TPA/claims teams,



and insurance companies wherever applicable.
- Lead and manage the motor insurance operations team, including work allocation, productivity monitoring, quality checks, coaching, and performance management.
- Monitor operational KPIs such as policy issuance TAT, renewal conversion, pending cases, endorsements, complaints, claims, and team productivity.
- Prepare daily, weekly, and monthly MIS reports for management.
- Track pending policy documents, endorsements, renewals, claims, refunds, cancellations, and customer requests until closure.
- Ensure accurate data entry and proper documentation of vehicle, customer, policy, premium, and claims information.
- Ensure compliance with applicable insurance regulations, company policies, internal processes, and operational controls.
- Conduct regular quality checks to minimize errors, complaints, policy discrepancies, and operational risks.
- Develop and maintain SOPs, checklists, and process guidelines for motor insurance operations.
- Identify operational gaps and implement process improvements to reduce TAT, errors, and customer complaints.
- Maintain strong working relationships with insurance companies and monitor their service levels.
- Coordinate with Sales, Finance, Claims, Customer Service, IT, and other internal teams for smooth motor insurance operations.
- Support the implementation and optimization of CRM, insurance platforms,



policy administration systems, and automation tools.
- Identify training requirements and ensure the operations team is adequately trained on motor insurance products, processes, systems, and insurer guidelines.

Key Performance Areas

- Motor policy issuance TAT
- Renewal processing and retention
- Endorsement TAT
- Pending case management
- Claims coordination
- Customer complaint resolution
- Insurer service levels
- Team productivity and quality
- Data and documentation accuracy
- Compliance and process adherence
- Customer satisfaction

Candidate Profile

- Graduate in any discipline; insurance/finance qualification will be an advantage.
- 5–8 years of experience in motor insurance operations, preferably with an insurance broking company.
- Strong knowledge of motor insurance products, policy issuance, renewals, endorsements, NCB, cancellations, and claims.
- Experience in coordinating with multiple insurance companies.
- Experience in managing an operations team will be preferred.
- Solid communication, negotiation, follow-up, and problem-solving skills.
- Good knowledge of MS Excel, MIS, CRM, and insurance systems.
- Ability to manage high volumes of motor insurance transactions and multiple stakeholders within strict timelines.

Pay: ₹35,000.00 - ₹80,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Application Question(s):

- Are you immediate joiner ?
- What's your current inhand salary ?
- Our budget is upto 80k inhand, Are you okay with that ?

Experience:

- Motor Insurance Operation : 5 years (Required)

Language:

- English (Required)

Location:

- Gurugram, Haryana (Required)

Work Location: In person

📌 Motor Insurance Operations Manager (Gurugram)
🏢 Policy Master Insurance Brokers
📍 Gurugram