We are looking for Software Engineers who are passionate about troubleshooting, problem-solving, and customer-facing technical support. This role is ideal for professionals who want to transition from software development into an L2 Technical Support role while continuing to work with up-to-date cloud and IoT technologies.

Key Responsibilities

- Investigate and resolve complex software-related issues.
- Troubleshoot application, API, and integration-related problems.
- Analyze logs, identify root causes, and provide effective solutions.
- Handle L2 technical support tickets and coordinate with Engineering and QA teams.
- Support software deployments, configurations, and customer implementations.
- Create and maintain technical documentation and knowledge base articles.




- Ensure timely resolution of customer issues while maintaining high service quality.

Required Qualifications

- Bachelor's degree in Electronics & Telecommunication (ETC) or Computer Engineering.
- 2–5 years of experience in Software Development, Application Support, Technical Support, or a related role.
- Good understanding of APIs, SQL, databases, debugging, and software troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent communication and customer interaction skills.
- Interest in transitioning into an L2 Technical Support role.

Pay: From ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Technical Support Engineer (Goa)
🏢 Spintly India Private
📍 Goa