Endpoint Windows
Engineering
1. Operating Systems & Endpoint Management

- Linux OS Administration
- Windows 10 / Windows 11 administration
- Windows Server 2016/2019/2022 basics
- OS installation, imaging and re-imaging
- SCCM/MECM patch management
- Software deployment and troubleshooting
- Active Directory user and group management

2. Hardware & Workplace Support

- Desktop, laptop, and workstation support
- Dell/HP workstation troubleshooting
- Printer support
- Multi-monitor setup
- Peripheral device support
- Hardware break-fix activities
- Asset lifecycle management

3. Networking Fundamentals

- TCP/IP, DNS, DHCP
- LAN/WAN troubleshooting
- Network switches and cabling
- Wi-Fi troubleshooting
- Basic firewall and network security concepts

4. Plant Infrastructure Knowledge

- Manufacturing plant IT support
- Industrial workstation support
- RFID devices and scanners
- Time clocks and kiosks
- IoT devices and sensors
- Plant-floor technology coordination ("smart hands" support) [Exhibit C....d column R | Excel]

5. Virtualisation & Infrastructure





- VMware ESXi / vCenter
- Nutanix AHV
- Server installation and maintenance
- Backup and recovery solutions
- Storage fundamentals [Exhibit C....d column R | Excel], [14_Plant_I...t_Engineer | Word]

6. Security & Compliance

- Endpoint security tools
- Antivirus management
- Vulnerability remediation
- Access management
- Compliance and audit support

7. Tools Commonly Expected

- SCCM / MECM
- Remote support tools (RealVNC, RDP)
- ServiceNow or ITSM tools
- Monitoring tools (WUG, Zabbix)
- Microsoft 365 support [14_Plant_I...t_Engineer | Word], [Project Pl...t overview | PowerPoint]

8. Soft Skills

- Incident troubleshooting
- Root cause analysis
- Vendor coordination
- Customer-facing communication
- Documentation skills
- Ability to work during plant outages and critical incidents

Field Services
Refer to Field Services reference for requirements to service Endpoint Technology

📌 Windows Server Engineering (Karnataka)
🏢 Cognizant
📍 Karnataka