Job Description:

The Front Office Duty Manager is responsible for overseeing the smooth and efficient operation of the Front Office during assigned shifts, ensuring exceptional guest service and maintaining the highest standards of hospitality expected in a 5-star hotel. The role involves supervising front office operations, handling guest requests and complaints, coordinating with other departments, managing VIP arrivals and departures, and ensuring operational and service excellence.

Key Responsibilities Front Office Operations

- Supervise and manage all Front Office activities during the assigned shift.
- Ensure efficient check-in, check-out, room assignment, registration, billing, and cashiering procedures.
- Maintain smooth communication between Front Office, Housekeeping, Concierge, F&B;, Engineering, Security, and other departments.
- Ensure all shift handovers are accurate and complete.
- Monitor lobby activities and ensure a professional and welcoming guest environment.

Guest Relations & Service Excellence

- Personally welcome and interact with VIPs, repeat guests, long-stay guests, and guests requiring special attention.
- Handle guest complaints, concerns, and service recovery situations promptly and professionally.
- Empower and guide colleagues to resolve guest issues effectively.
- Identify opportunities to exceed guest expectations and enhance the overall guest experience.

Team Supervision

- Supervise Front Office colleagues, including Receptionists, Guest Relations Officers, Bell Desk, Concierge, and other assigned team members.




- Conduct pre-shift briefings and communicate daily operational priorities.
- Allocate duties and monitor team performance throughout the shift.
- Coach and motivate colleagues to consistently achieve service standards.
- Provide feedback and identify training and development requirements.
- Maintain discipline, grooming, punctuality, and professional conduct within the team.

Key Performance Indicators (KPIs)

- Guest satisfaction and online guest review scores
- Front Office service quality scores
- Guest complaint resolution and recovery
- Check-in and check-out efficiency
- VIP guest satisfaction
- Front Office upselling and revenue performance

Qualifications & Experience

- Bachelor's degree or diploma in Hotel Management, Hospitality Management, or a related field.
- Minimum 4–6 years of Front Office experience, preferably in a 5-star/luxury hotel environment.
- Previous experience in a supervisory or Duty Manager role is preferred.
- Strong knowledge of Front Office operations and hotel property management systems.

Skills & Competencies

- Excellent communication and interpersonal skills.
- Robust leadership and team-management abilities.
- Guest-focused and service-oriented approach.
- Excellent problem-solving and decision-making skills.
- Ability to remain calm and professional under pressure.
- Strong attention to detail.

Pay: ₹32,000.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:

- Secondary(10th Pass) (Preferred)

Work Location: In person

📌 Duty Manager (India)
🏢 Radisson Hotel Group
📍 India