- Handle incoming and outgoing customer calls professionally.
- Respond to customer enquiries regarding products, services, pricing, and ongoing requests.
- Follow up with leads and existing customers through calls and WhatsApp/email.
- Understand customer requirements and provide appropriate information or coordinate with the concerned department.
- Coordinate with the Sales and Service Teams for customer requirements, complaints, and service requests.
- Follow up on pending quotations, enquiries, service requests, and customer issues.
- Maintain accurate records of customer interactions, enquiries, and follow-ups in the CRM/ERP system.
- Ensure timely follow-up with customers and update the status of leads and requests.
- Handle customer complaints professionally and escalate unresolved issues to the concerned team.
- Maintain positive relationships with existing customers and support customer retention.
- Prepare daily/weekly follow-up reports as required.
- Achieve assigned call, follow-up, and customer service targets.
- Perform other customer service and coordination activities assigned by the management.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 tellecaller (Kannur)
🏢 Printone DMCC
📍 Kannur