We are looking for a friendly, responsible and patient-focused Hospital Receptionist to manage front desk operations, patient coordination, appointments, billing support and hospital communication.

Roles & Responsibilities

- Greet and assist patients, attendants and visitors and guide them to the appropriate department/examination room.
- Handle incoming calls, screen and forward calls, and provide necessary information.
- Schedule and confirm patient appointments and coordinate with concerned departments.
- Inform patients/attendants about waiting time, delays and appointment-related updates.
- Collect and verify patient details, contact information, insurance details and other required information.
- Assist patients with insurance-related queries and coordinate for claim-related requirements.
- Collect payments, process transactions and assist with billing-related queries.
- Handle Cash / Credit / Corporate billing, discounts and outstanding bill instructions as per hospital guidelines.
- Accurately use the Hospital Information System (HIS) and other software provided.




- Follow hospital protocols for handling emergencies, including informing medical staff and guiding patients/visitors appropriately.
- Maintain cleanliness and proper arrangement of the reception area.
- Maintain professional etiquette and ensure a positive patient experience.
- Perform other administrative/front desk duties as required.

Experience

- 2+ years of experience in a hospital, clinic or healthcare setting.
- Experience as a Hospital Receptionist / Patient Representative / Front Desk Executive will be preferred.

Skills & Requirements

- Good knowledge of basic medical terminology and hospital procedures.
- Good communication and interpersonal skills.
- Patient-friendly and professional approach.
- Positive computer skills and ability to work with hospital software/HIS.
- Ability to handle billing, patient queries and multiple tasks efficiently.
- Professional appearance and manner.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Hospital Receptionist (Gandhinagar)
🏢 AMBA HEALTH CENTRE AND HOSPITAL
📍 Gandhinagar