What are we looking for?

As a Senior Manager, the role includes managing the team and ensuring quality checks within the

department. It involves handling complex cases and identifying the process gaps by leading

the implementation process.

What does the job entail?

A. Operations Management & Governance

- Oversee daily Group Ops activities covering policy issuance
- Ensure strict adherence to regulatory requirements, audit guidelines, stamp duty logic, reinsurance treaty rules, compliance checkpoints, and operational controls.
- Monitor SLA adherence, TAT performance, exception trends, suspense management, and provide timely escalations where required.
- Implement robust QA checks, control reports, and process hygiene frameworks.
- Monthly Pre-MBR presentation preparation

B. Process Excellence & Automation

- Identify process gaps and lead initiatives for standardization, automation (including macros, dashboards, and rule engines), and efficiency improvement.
- Drive continuous improvement projects across Group Ops to reduce manual work and strengthen accuracy.
- Prepare and maintain detailed SOPs, process notes, and audit‑ready documentation.

C. Stakeholder & Partner Management

- Act as key SPOC for internal and external stakeholders including Underwriting, Medical Team, Actuarial, Reinsurance partners ,



Channel teams, and external partners/entities.
- Drive structured communication, timely follow-ups, escalation management, and cross-functional alignment for project deliverables.
- Conduct regular reviews and governance meetings and ensure timely closure of action items.

D. Team Leadership & Capability Building

- Lead and supervise Group Ops team members to ensure high-performance delivery.
- Build team capability through training programs, knowledge-sharing sessions, monthly assessments, and process refreshers.
- Foster a culture of ownership, accountability, timely communication, and quality excellence.

E. Reporting & Analytics

- Prepare daily/weekly MIS, dashboards, process quality reports, SLA/TAT trackers, and management presentations.
- Analyse trends, highlight risks, propose mitigations, and support business/management decision‑making.

Work Experience

Work Experience: 8+ years experience in Insurance Industry.

Essential Qualification

Graduate

Preferred Skills

Leadership skills.

- Robust analytical abilities.

- Interpersonal skills.

- MS Office (Excel, PowerPoint and etc.)

- Vendor management.

- Team management.

- Presentation skills.

- Multi-tasking

📌 Senior Manager - Group Operations (India)
🏢 HDFC Life
📍 India