As a Key Account Manager, you will be responsible for managing and growing Prozent's

key customer accounts. You will act as the primary relationship owner for customers, understand their business

requirements, ensure successful adoption of Prozent, identify additional automation

opportunities, and drive renewals and account expansion.

The ideal candidate should be comfortable speaking with business owners, CXOs,

department heads, and operational teams.

Key Responsibilities

1. Account Management

Manage a portfolio of key Prozent customers.

Build strong relationships with business owners and decision-makers.

Understand each customer's business model, processes, and challenges.

Conduct regular account reviews and check-ins.

Become the customer's trusted advisor for automation.

2. Customer Adoption

Ensure customers are actively using Prozent.

Identify underutilized features and automation opportunities.

Help customers discover additional use cases.

Conduct product demonstrations and training when required.

Monitor customer engagement and usage.

3. Business Process & Automation Consulting

A major part of the role will be understanding where AI and automation can create value.

For example:

Lead comes in → WhatsApp conversation → Lead qualification → CRM update →

Sales notification → Follow-up → Conversion

You should be able to identify these opportunities and recommend how Prozent can

automate them.

4. Upselling & Cross-Selling

Identify opportunities to expand existing accounts through:

Additional users

Additional WhatsApp numbers





The objective is to increase customer lifetime value (CLV) while delivering genuine

business value.

5. Renewals & Retention

Own the renewal process for assigned accounts.

Identify customers at risk of churn.

Develop account-specific retention strategies.

Demonstrate the ROI customers are receiving from Prozent.

Maintain strong relationships before renewal discussions.

6. Customer Feedback

Collect customer feedback regularly.

Understand feature requirements and pain points.

Share insights with Product and Engineering teams.

Help prioritize customer-driven improvements.

7. CRM & Reporting

Maintain accurate information in the CRM, including:

Account details

Decision-makers

Customer requirements

Product usage

Upsell opportunities

Ideal Candidate Profile

We are looking for someone who is:

Highly customer-focused

Comfortable speaking with business owners and decision-makers

Commercially minded

Good at understanding business processes

Robust in communication and presentation

Proactive rather than reactive

Comfortable working with technology

Target-oriented

Good at identifying business opportunities

Strong at relationship building

Required Skills

Must Have

1–5years of experience in B2B SaaS, Account Management, Customer Success,

or Business Development Strong verbal and written communication

Experience managing customer accounts

Education

Bachelor's degree in Business Administration and MBA is an advantage but not manditory.

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Key Account Manager (Noida)
🏢 AVP Talent Solutions
📍 Noida