JOB DESCRIPTION – TELECALLER

Position: Telecaller / Telesales Executive
Department: Sales & Marketing
Industry: Manufacturing / B2B
Location: Pune
Reporting To: Sales Manager / HOD

1. Job Purpose

To generate new business enquiries by contacting potential customers, introducing the company's products/services, identifying their requirements, and arranging meetings or follow-ups for the sales team.

2. Key ResponsibilitiesA. Lead Generation

- Make 30–50 outbound calls daily to prospective customers.
- Contact companies from the provided customer/prospect database.
- Identify companies that may require the company's manufactured products.
- Collect information about the customer's current requirements, quantity, specifications, and purchasing process.
- Generate new enquiries and qualified leads.

B. Customer Communication

- Introduce the company and its products professionally.
- Understand customer requirements and record accurate information.
- Share company profile, product details, catalogues, or introductory information through WhatsApp/email.
- Answer basic customer queries and coordinate with the technical/sales team when required.

C. Follow-up

- Regularly follow up on:
- New enquiries
- Quotations
- Samples
- Pending requirements
- Customer meetings
- Orders
- Repeat business
- Maintain proper follow-up dates and next-action records.

D. Sales Coordination

- Schedule appointments for the Sales Executive/Manager.
- Forward qualified enquiries to the concerned sales person.
- Coordinate with production, technical, and sales teams whenever required.
- Update the sales team about important customer requirements.

E. Database & Reporting

Maintain an updated customer database containing:

InformationDetailsCompany NameCustomer companyContact PersonName & designationMobile No.Contact numberEmailEmail IDIndustryCustomer industryProduct RequiredRequirementQuantityApprox.



quantityCurrent SupplierIf availableRequirement StatusHot / Warm / ColdEnquiry StatusNew / Quotation / Follow-up / Won / LostNext Follow-upDateRemarksImportant information3. Daily KRA / KPI

- 30–50 calls per day
- Minimum 5–10 meaningful conversations
- Generate 2–5 qualified leads per day
- Minimum 1–2 customer meetings/appointments per day, wherever possible
- Complete all scheduled follow-ups
- Update CRM/Google Sheet daily
- Send required company/product information to prospects
- Submit daily call and follow-up report

4. Weekly Responsibilities

- Review total calls and conversations.
- Review recent enquiries generated.
- Review quotation follow-ups.
- Identify hot and high-potential customers.
- Prepare pending follow-up list.
- Coordinate with Sales Manager for next week's priority customers.

5. Required Skills

- Good communication skills in Marathi, Hindi and English.
- Confident telephone conversation.
- Basic sales and negotiation skills.
- Good listening and questioning ability.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to maintain customer data accurately.
- Persistent and disciplined in follow-ups.
- Willingness to learn technical/manufacturing products.

6. Preferred Candidate

Education: 12th / Graduate / Diploma
Experience: 0–3 years in Telecalling, Telesales, B2B Sales, Manufacturing Sales or Industrial Sales.

Freshers with good communication skills can also be considered.

7. Performance Measurement

The Telecaller will be evaluated based on:

Calls → Conversations → Qualified Leads → Enquiries → Meetings → Quotations → Orders

The focus should not be only on the number of calls, but on quality leads and actual business opportunities generated.

8. Personal Qualities

- Positive attitude
- Target-oriented
- Self-motivated
- Professional communication
- Good follow-up discipline
- Patience with customers
- Ability to handle rejection
- Team player
- Honest and accurate reporting

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Telesales Executive (Pashan)
🏢 Comfort Business Hub
📍 Pashan