Job Description – Senior Manager- Operations

Company: VentureBridge Business Solutions LLP

Location: TDI City, Sector 117, Airport Road, Mohali, Punjab

Job Type: Full-time

Working Days: Monday to Saturday

About the Role

We are looking for an experienced, confident, and result-oriented Senior Manager- Operations to oversee the overall day-to-day operations and management of a energetic customer-facing business environment.

The candidate will be responsible for managing teams, ensuring smooth daily operations, maintaining service standards, monitoring revenue and expenses, handling customers and vendors, coordinating with different departments, and supporting business growth.

The ideal candidate should have strong leadership and operational skills, a customer-focused approach, excellent communication abilities, and the ability to manage multiple functions efficiently in a fast-paced environment.

Key Responsibilities

* Oversee the overall day-to-day operations and ensure smooth functioning of the facility.

* Lead, supervise, and manage teams across different operational functions.

* Allocate duties and responsibilities to team members and ensure adequate manpower coverage.

* Monitor staff attendance, discipline, grooming, performance, and productivity.

* Conduct regular team briefings and ensure employees understand their daily responsibilities.

* Maintain high standards of customer service, guest experience, hygiene, safety, and overall presentation.

* Handle customer queries, complaints, feedback, and escalations professionally and effectively.

* Monitor daily business activities, customer footfall, bookings, sales, and operational performance.

* Work towards achieving revenue, sales, customer satisfaction, and operational targets.

* Monitor daily cash handling, billing, collections, and basic financial controls.

* Coordinate with accounts/management regarding daily sales, expenses, payments, and financial reporting.

* Manage relationships with vendors, suppliers, service providers, and other external partners.

* Ensure timely availability of required materials, supplies, equipment, and operational resources.

* Monitor inventory and ensure proper utilization and control of stock and resources.

* Coordinate with maintenance and support teams to ensure that equipment,



infrastructure, and facilities remain in proper working condition.

* Ensure compliance with company policies, operational procedures, safety standards, and applicable regulations.

* Identify operational issues and take timely corrective action.

* Prepare and review daily, weekly, and monthly operational reports.

* Analyse business performance and suggest improvements to increase efficiency, revenue, and customer satisfaction.

* Support promotional activities, events, campaigns, and customer engagement initiatives.

* Coordinate with the marketing and business development teams to support customer acquisition and business growth.

* Build and maintain strong relationships with customers, corporate clients, vendors, and business partners.

* Assist senior management in planning and implementing business strategies and operational improvements.

* Recruit, train, mentor, and develop team members whenever required.

* Conduct performance reviews and provide regular feedback to employees.

* Handle staff-related issues and maintain a positive and professional work environment.

* Ensure proper opening and closing procedures and smooth handover between shifts.

* Maintain proper documentation and records related to operations, staff, customers, vendors, and business activities.

* Represent the organization professionally during client meetings, vendor discussions, events, and other external interactions.

* Take ownership of operational challenges and ensure timely resolution.

* Perform other managerial and operational responsibilities assigned by senior management.

Requirements

* Bachelor's degree in Business Administration, Hospitality Management, Commerce, Management, or any relevant discipline.

* 3–5 years of relevant experience in operations, hospitality, retail, entertainment, customer service, sales, or a similar managerial role preferred.





* Proven experience in team handling and day-to-day operations management.

* Strong leadership and people-management skills.

* Excellent verbal and written communication skills.

* Strong customer-handling and relationship-management abilities.

* Good knowledge of operational processes and service standards.

* Strong decision-making and problem-solving abilities.

* Ability to manage multiple teams and responsibilities simultaneously.

* Good understanding of sales, revenue, expenses, inventory, and basic financial controls.

* Good knowledge of MS Excel, Word, PowerPoint, and email.

* Strong organizational and time-management skills.

* Ability to work under pressure and handle a fast-paced working environment.

* Proactive, responsible, and target-oriented approach.

* Ability to work independently and coordinate effectively with senior management.

* Willingness to work flexible hours when required, depending on business operations, events, or customer requirements.

Preferred Skills

* Operations and team management.

* Leadership and staff supervision.

* Customer service and guest relationship management.

* Revenue and performance management.

* Sales and business development.

* Vendor and supplier coordination.

* Inventory and resource management.

* Staff training and performance management.

* Problem-solving and conflict resolution.

* Planning and execution.

* Reporting and basic data analysis.

* Communication and negotiation.

* Ability to manage multiple operational functions.

* Strong sense of ownership and accountability.

* Professional and growth-oriented work environment.

* Leadership exposure across multiple business and operational functions.

* Opportunity to manage teams and take ownership of daily operations.

* Exposure to customer management, sales, business development, and operational planning.

* Learning and professional development opportunities.

* Career growth opportunities within the organization.

* Opportunity to work closely with senior management and contribute to business growth.

Salary: As per experience, skills, and interview performance.

To Apply: Interested candidates can apply through Indeed with their updated resume.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Senior Manager - Operations (Sahibzada Ajit Singh Nagar)
🏢 VentureBridge Business Solutions
📍 Sahibzada Ajit Singh Nagar