Job Summary

Manage platform configuration, update sets, and instance health across dev, test, and production environments. Administer user access, roles, groups, and ACLs in alignment with the organization's least-privilege security policies.

Security Administration: Own identity governance, SSO configuration, encryption settings, audit log management, and vulnerability remediation on the platform. Monitor and respond to security alerts, access anomalies, and compliance violations within the ServiceNow instance. Own the upgrade planning and execution cycle in partnership with the PO/COE Lead and ServiceNow Impact. Monitor platform performance, uptime, and error logs; proactively escalate issues before they impact business users. Manage integrations, MID servers, and third-party connection configurations. Support audit, compliance, and data governance activities - including SOX, SOC 2, and GDPR where applicable. Maintain platform documentation: configuration runbooks, security SOPs, and admin procedures.

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Key ResponsibilitiesJob ResponsibilitiesDEVELOPMENT & INTEGRATION RESPONSIBILITIES

- Design, build, and maintain OOTB / custom ServiceNow applications and workflows per PO/COE Lead-approved architecture.
- Develop using AI Agent Studio, Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
- Integration Specialist scope: design and build REST/SOAP integrations between ServiceNow and the organization's CRM, ERP, data platforms, and third-party tools.
- Build and maintain Integration Hub spokes and custom integration solutions.
- Participate in sprint planning, story grooming, and technical design reviews with the PO/COE Lead.




- Ensure code quality through peer review, unit testing, and strict adherence to COE-defined coding standards.
- Maintain technical documentation for all custom builds and integrations.
- Expert in JavaScript, REST/SOAP integrations, ServiceNow-specific APIs, Flow Designer, Integration Hub, Service Portal (AngularJS/widget development), and the Workspace/UI Builder framework.

Skill RequirementsJob ResponsibilitiesDEVELOPMENT & INTEGRATION RESPONSIBILITIES

- Design, build, and maintain OOTB / custom ServiceNow applications and workflows per PO/COE Lead-approved architecture.
- Develop using AI Agent Studio, Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
- Integration Specialist scope: design and build REST/SOAP integrations between ServiceNow and the organization's CRM, ERP, data platforms, and third-party tools.
- Build and maintain Integration Hub spokes and custom integration solutions.
- Participate in sprint planning, story grooming, and technical design reviews with the PO/COE Lead.
- Ensure code quality through peer review, unit testing, and strict adherence to COE-defined coding standards.
- Maintain technical documentation for all custom builds and integrations.
- Expert in JavaScript, REST/SOAP integrations, ServiceNow-specific APIs, Flow Designer, Integration Hub, Service Portal (AngularJS/widget development), and the Workspace/UI Builder framework.

Other RequirementsOther Requirement

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist
- ServiceNow Certified Integration Specialist

📌 SME - ServiceNow,JavaScript (India)
🏢 HCL Technologies
📍 India