Job SummaryRole Summary:

Responsible for the build of new Technical Accelerators that drive adoption of ServiceNow products.

Responsibilities:

- Design and build accelerator deliverables end-to-end: customer coaching decks, delivery guides, demo scripts, configuration documentation, and enablement videos for one or more ServiceNow product domains (e.g., ITSM, ITOM, CRM, CBS, CMDB, Security, Platform).
- Configure and maintain ServiceNow demo/lab instances to support accelerator content, including guided exercises, reference configurations, and walkthrough environments.
- Follow established quality standards, templates, and brand guidelines to ensure consistency across the accelerator portfolio.
- Participate in progressive review cycles (30%/60%/90% gates) with the Portfolio Manager, incorporating feedback on accuracy, depth, tone, and customer readiness.
- Create delivery enablement materials including recorded walkthroughs and AI delivery readiness content that allow Impact Delivery teams to self-serve on current accelerator launches.
- Collaborate with BU and other subject matter experts to validate technical accuracy and alignment with current product capabilities.




- Participate in pilot deliveries when applicable to validate accelerator effectiveness with real customer scenarios and incorporate feedback prior to general availability launch.
- Contribute to continuous improvement of build processes, templates, and reusable content modules that reduce per-accelerator creation time across the team.

Requirements:

- 2+ years hands-on ServiceNow experience in at least one product domain, with the ability to configure and navigate the platform independently.
- Demonstrated ability to create polished, customer-facing technical content (decks, guides, video walkthroughs). Portfolio or samples expected.
- Comfortable working within defined frameworks and review processes rather than autonomously setting product direction.

Key ResponsibilitiesRequirements:

- 2+ years hands-on ServiceNow experience in at least one product domain, with the ability to configure and navigate the platform independently.
- Demonstrated ability to create polished, customer-facing technical content (decks, guides, video walkthroughs). Portfolio or samples expected.
- Comfortable working within defined frameworks and review processes rather than autonomously setting product direction.

Skill RequirementsOther Requirements

- AI Product will be primarily on ITSM/ITOM and CRM/CSM

📌 Senior Technical Manager (India)
🏢 HCL Technologies
📍 India