Job SummaryYears of Experience

- About 6+ years of experience in access management, provisioning, and user lifecycle processes.
- Hands-on experience supporting Kosmos-1 platform.

General Description

- Good understanding of Identity & Access Management (IAM), Identity Proofing, Passwordless Authentication, and security best practices.
- Experience in supporting Kosmos-1 platform, user onboarding, and authentication services.
- Knowledge of biometric verification, FIDO2 authentication, and digital identity lifecycle.
- Ability to troubleshoot identity proofing, liveness detection, and authentication-related issues.
- Work closely with L3 teams, application owners, and business stakeholders to ensure secure access management.
- Strong analytical, troubleshooting, and incident management skills.

Key ResponsibilitiesYears of Experience

- About 6+ years of experience in access management, provisioning, and user lifecycle processes.
- Hands-on experience supporting Kosmos-1 platform.

General Description

- Good understanding of Identity & Access Management (IAM), Identity Proofing, Passwordless Authentication, and security best practices.
- Experience in supporting Kosmos-1 platform, user onboarding, and authentication services.
- Knowledge of biometric verification, FIDO2 authentication, and digital identity lifecycle.
- Ability to troubleshoot identity proofing, liveness detection, and authentication-related issues.
- Work closely with L3 teams, application owners, and business stakeholders to ensure secure access management.
- Robust analytical, troubleshooting, and incident management skills.

Skill RequirementsTechnical Requirements

- Manage day-to-day Kosmos-1 support operations and ensure platform availability.




- Resolve L2 incidents, service requests, and authentication issues within agreed SLAs.
- Support Identity Proofing processes including government ID verification and user onboarding workflows.
- Monitor and troubleshoot biometric verification, liveness detection, and deepfake prevention checks.
- Support Passwordless authentication using FIDO2 protocols and digital credentials.
- Investigate login failures, credential binding issues, and authentication workflow errors.
- Monitor application logs, transaction flows, and platform health to identify and resolve issues proactively.
- Support integration with enterprise applications, Active Directory, and identity repositories.
- Assist with user enrollment, credential lifecycle management, and access revocation activities.
- Support hardware authentication devices such as FIDO-compliant biometric security keys.
- Ensure compliance with identity assurance and security standards such as NIST-based requirements.
- Coordinate with L3 teams for defect resolution, enhancements, and production deployments.
- Create SOPs, knowledge articles, troubleshooting guides, and operational documentation.
- Support audit, compliance, and security review activities.

Soft Skills

- Good communication and stakeholder management skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to work in a fast-paced support environment.
- Team player with a customer-focused mindset.
- Good documentation and reporting skills.

Certifications (Good to have)

- IAM-related certifications

Educational Qualifications

- Bachelor's Degree in Computer Science/ IT or any relevant fields.

Other Requirements

- [No additional requirements specified]

📌 Administrator (Support & Operations) (India)
🏢 HCL Technologies
📍 India