- Make outbound calls to prospective and existing customers.
- Generate and qualify leads through telephone calls.
- Explain company products/services, offers and pricing clearly to customers.
- Follow up on leads and enquiries regularly.
- Schedule appointments or sales visits for the sales team.
- Maintain proper records of calls, leads and customer interactions.
- Update customer information in CRM/Excel or company systems.
- Coordinate with BDM/Sales Executives for lead conversion.
- Follow up with customers regarding quotations, orders and payments when required.
- Handle customer queries professionally and provide appropriate information.
- Maintain daily call and lead reports.
- Achieve assigned daily, weekly and monthly call/lead targets.
- Build good relationships with customers and maintain skilled communication.
- Collect market/customer feedback and report it to the concerned manager.
- Follow company communication and customer-handling guidelines.