REQUIREMENTS:

- Experience - 5.5+ years
- Solid experience in Service Now AIOps, Event Management, and ITOM
- Hands-on experience in designing, implementing, and maintaining Service Now AIOps solutions
- Strong Service Now development experience with Java Script, Glide APIs, Business Rules, Client Scripts, and Script Includes
- Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
- Hands-on experience with Service Now Event Management and alert correlation capabilities
- Experience integrating Service Now with monitoring and observability tools such as Solar Winds, Dynatrace, App Dynamics, or similar platforms
- Strong understanding of IT Operations Management (ITOM) processes and best practices
- Experience working with REST and SOAP APIs for integrations
- Ability to translate business requirements into scalable technical solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Engineering, or a related field
- Service Now certifications in ITOM, Event Management, or AIOps will be an added advantage

RESPONSIBILITIES:

- Design, develop, implement, and maintain Service Now AIOps and Event Management solutions following Service Now best practices
- Configure and optimize Service Now AIOps capabilities for business-critical applications and infrastructure
- Implement Event Management solutions, including alert ingestion, alert correlation,



and noise reduction
- Develop and maintain integrations between Service Now and enterprise monitoring tools
- Build and enhance platform capabilities using Java Script, Glide APIs, Flow Designer, and Integration Hub
- Collaborate with stakeholders to gather requirements and design effective ITOM solutions
- Configure and customize Service Now applications to meet business needs
- Perform integration testing and ensure high-quality solution delivery
- Troubleshoot and resolve application, integration, and platform-related issues
- Support platform upgrades, deployments, and continuous improvement initiatives
- Ensure adherence to Service Now development standards, governance, and security best practices
- Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery

Originally posted on Himalayas

📌 Staff Engineer, ServiceNow (AI Ops & Event Management) (India)
🏢 Nagarro
📍 India