Job Title: Customer Service Executive Department: Customer Support / Operations Experience: 0–3 Years Job Type: Full-Time Location: [Location]
Job Summary
We are looking for a customer-focused and professional Customer Service Executive to handle customer queries, provide timely solutions, maintain solid customer relationships, and ensure a high level of customer satisfaction.
Key Responsibilities
- Handle customer queries through phone, email, chat, and other communication channels.- Resolve customer complaints and issues professionally and promptly.- Provide accurate information about products, services, orders, and processes.- Follow up with customers to ensure issues are successfully resolved.- Maintain customer records and update CRM/system Coordinate with internal teams to resolve customer-related issues.- Process requests, complaints, feedback,
and service-related Maintain professional communication and a positive customer experience.- Meet assigned customer service, response-time, and satisfaction targets.- Prepare reports and maintain records of customer interactions.
Requirements
- Graduate in any discipline preferred.- Excellent verbal and written communication skills.- Good interpersonal and problem-solving abilities.- Basic computer and MS Office/CRM knowledge.- Customer-oriented attitude and Ability to work independently as well as in a team.- Freshers can apply.
Key Skills
Customer Handling | Communication | Problem Solving | CRM | Complaint Resolution | Follow-up | MS Office | Teamwork | Time Management
Salary
₹15,000 – ₹30,000 per month, depending on experience, skills, and company standards.