Müller's Solutions is seeking a dedicated Service Now Functional Consultant to join our innovative team. In this role, you will leverage your functional expertise to drive the implementation and optimization of Service Now solutions for our clients. You will work closely with stakeholders to ensure solutions align with their business processes and deliver measurable improvements.

Key Responsibilities:

- Collaborate with clients to gather and document business requirements and process workflows.
- Configure and customize Service Now applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog.
- Conduct workshops and process mapping sessions to establish best practices within Service Now.
- Participate in user acceptance testing (UAT) and assist in the go-live support process.
- Provide ongoing support and training for users to enhance their understanding and utilization of the Service Now platform.
- Work closely with technical teams to ensure seamless integration between Service Now and other enterprise applications.




- Stay updated on the latest Service Now features and industry trends to continuously provide value to clients.

Requirements

Requirements:

- Bachelor's degree in Business, Information Technology, or a related field.
- A minimum of 3 years of experience as a Service Now consultant or in a similar functional role.
- Proven knowledge of Service Now modules including ITSM, ITOM, and ITBM.
- Strong understanding of ITIL concepts and practices in relation to service management.
- Excellent analytical skills to assess client needs and align them with Service Now best practices.
- Strong communication and interpersonal skills to effectively engage with clients and team members.
- Ability to effectively manage multiple tasks and adapt to changing project requirements.
- Relevant Service Now certifications are a plus.

Benefits

Why Join Us:

Chance to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

📌 ServiceNow Functional Consultant (India)
🏢 Müller`s Solutions
📍 India