Own the client relationship post-onboarding, ensuring requirements are clearly understood, actively pursued, and successfully fulfilled.
Responsibilities
- Understand and document client requirements.
- Validate job descriptions, salary ranges, locations, experience levels, and hiring processes.
- Coordinate effectively with recruiters and team leads.
- Schedule interviews and maintain candidate status updates.
- Obtain timely feedback from clients.
- Escalate any delays in feedback or critical issues promptly.
- Manage communication between candidates and clients.
- Coordinate replacement hires as needed.
- Identify opportunities for additional hiring needs.
- Maintain solid client relationships and ensure satisfaction.
- Track requirement ageing and closure rates.
- Maintain accurate records in the CRM/ATS.