We are looking for an experienced Senior Manager – Warehouse Operations to lead end-to-end warehouse and fulfilment operations for an omni-channel business.

This is a high-ownership role responsible for ensuring inventory accuracy, timely order fulfilment, manpower productivity and cost-effective warehouse operations across multiple channels.

What You'll Own

- Lead end-to-end warehouse operations across B2B, B2C, D2C, marketplaces, e-commerce and retail replenishment
- Drive productivity across inward, put-away, picking, packing, loading and inventory counting
- Establish and monitor warehouse productivity standards and KPIs
- Own manpower planning, productivity, utilisation, attendance and discipline
- Optimise permanent and contractual workforce based on business volumes
- Monitor and control warehouse operating cost per order / unit
- Optimise MHE, consumables, packaging materials and other operational expenses
- Drive inventory accuracy and effective inventory management
- Lead warehouse managers, assistant managers, supervisors and warehouse associates
- Conduct daily performance reviews and monthly operational reviews
- Build team capability through training and adherence to SOPs




- Drive continuous improvement and warehouse automation initiatives
- Manage vendors / 3PL partners and cross-functional stakeholders

What We're Looking For

- 10+ years of experience in warehouse / fulfilment operations
- Graduate or above
- Experience leading large-scale warehouse operations in a high-volume environment
- Exposure to B2B, B2C, D2C, marketplace, e-commerce and/or retail fulfilment
- Strong hands-on understanding of Odoo ERP/WMS or other WMS platforms
- Strong understanding of warehouse processes, inventory management and order management
- Experience with system integration and operational analytics
- Demonstrated experience in people leadership and manpower planning
- Data-driven approach to operational decision-making
- Robust problem-solving and process orientation
- Experience in vendor / 3PL management
- Commercial awareness with an understanding of warehouse cost optimisation
- Ability to drive change and work cross-functionally in a high-growth, high-volume environment

Skills: warehouse,operations,inventory accuracy

📌 Senior Manager : Warehouse Operations (Gurugram)
🏢 Heads Up For Tails
📍 Gurugram