About the Role

We are seeking a Senior Avaya Professional Services Engineer with solid hands-on expertise in Avaya Enterprise Voice and Telephony solutions. This role involves end-to-end implementation, configuration, integration, migration, upgrade, troubleshooting, and customer delivery of Avaya-based communication environments, primarily for customers in the Banking and Financial Services sector.

Key Responsibilities

- Design, install, configure, upgrade, and troubleshoot Avaya telephony environments.
- Administer Avaya Aura, Communication Manager, Session Manager, System Manager, and SIP infrastructure.
- Configure SIP trunks, dial plans, extensions, routing, gateways, ACD, IVR, and call flows.
- Integrate Avaya with Microsoft Teams and other recording/telephony platforms.
- Troubleshoot complex SIP, RTP, VoIP, call-quality, signaling, and call-routing issues.
- Analyze Wireshark captures, Avaya traces, logs, and system diagnostics.
- Support migrations, upgrades, testing, User Acceptance Testing (UAT), production deployment, and go-live activities.




- Collaborate directly with customers and third-party vendors on technical implementation.
- Provide Root Cause Analysis (RCA) and resolution for complex Avaya production issues.

Required Skills

- 5–10 years of Avaya implementation and support experience.
- Mandatory primary skill: Avaya.
- Strong hands-on experience with Avaya Aura, Communication Manager, and Session Manager.
- Strong expertise in SIP, RTP, VoIP, ACD, IVR, SIP Trunking, and Call Routing.
- Experience with Avaya recording integrations.
- Strong networking knowledge: TCP/IP, LAN/WAN, VLANs, switches, and routers.
- Hands-on Wireshark and packet analysis.
- Windows Server and basic SQL knowledge.
- PowerShell/Shell scripting exposure.
- Strong customer-facing communication skills.
- Mandatory experience in the Banking and Financial Services industry.

Good to Have

- CCNA/Avaya Certification.
- Experience with Microsoft Teams, AWS/Azure, VMware, Citrix, Active Directory, LDAP, and SSO.

📌 Senior Avaya Professional Services Engineer (Punjab)
🏢 AVISOFT
📍 Punjab