Application Support SpecialistPune, IndiaJR014190 **Key Responsibilities** **Incident & Problem Management** + Own end-to-end resolution of incidents escalated from L1. + Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components. + Actively participate in or lead Major Incident (MI) bridges. + Perform RCA and implement permanent fixes. + Identify recurring issues, trends, and preventive actions. **Change, Release & Operational Readiness** + Review and support production changes related to applications/middleware. + Perform post-change validation and production checkouts. + Highlight risks related to Java versions, certificates, dependencies, and configurations. + Ensure applications meet availability, performance, and resilience targets. **Monitoring, Automation & Maintenance** + Monitor application health, performance metrics, and system behavior. + Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks. + Improve monitoring dashboards, alerts, and observability coverage. + Maintain and update runbooks, SOPs, and KB articles. **Collaboration & Stakeholder Communication** + Work closely with Dev (L3/L4), Infrastructure, DB, Middleware,



and Security teams. + Serve as the primary operational contact for assigned applications. + Provide clear technical updates during incidents and changes. **Skills & Qualifications** **Technical Skills** + Strong Java and .Net fundamentals and troubleshooting. + Solid Unix/Linux and networking skills. + Scripting (Shell/Python/PowerShell) - development & optimization. + Experience with observability tools: Splunk, Grafana, AppDynamics, ELK. + Solid understanding of ITSM processes (Incident, Problem, Change). + Experience in RCA, DR validation, and resilience operations. **Soft Skills** + Strong analytical and problem-solving capabilities. + Ownership mindset and ability to handle high pressure issues. + Clear communication with stakeholders at all levels. **Experience & Education** + 3-6 years in application support, production operations, or ARO. + Bachelor's degree in engineering, Computer Science, or equivalent. **Working Conditions** + Rotational shifts including nights/weekends/holidays. + Fast-paced environment with multiple priorities. + Hybrid working model JR014190

📌 Application Support Specialist (Pune)
🏢 Ensono
📍 Pune