We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key Responsibilities- Education: Graduate & Undergraduate both can apply- Interview Mode: Virtual Interviews are available- Working Days: 5.5 Days working- Language proficiency: must be certified at least at the C1 level.- Comfortable with rotational shifts & rapid-paced environment.- Handle 40–50 inbound customer calls per day related to E-Commerce retail services.- Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests- Provide clear, professional, and empathetic customer support.- Follow standard operating procedures while resolving customer issues.- Maintain high-quality service and adhere to defined KPIs.- Accurately document customer interactions in the system.

📌 Internation Voice process (Jodhpur)
🏢 JMD Technologies
📍 Jodhpur