Job DescriptionExperience – 6-10 years
NBudget – 6-8 LPA
nAccount – Kotak
NLocation – Goregaon
nSkill – Desktop support Site Incharge/TL
NJD – below
nRoles and Responsibility
N
- n
- To ensure that service norms committed to the customer are met N
- To ensure implementation and maintenance of Quality Management Systems in the respective accounts. N
- To prepare Action plan for all Complaints received and drive till closure along with PM N
- To review Action plan with Customer before execution N
- To undertake SIP and run till successful implementation N
- Ensure customer satisfaction by responding to the escalations regarding services offered N
- Review performance withthe customer periodically during on-going phase N
- Ensuring smooth operations for all systems across the IT teams N
- Improving on team performance by improving on the SLAs delivered N
- Maintain SLA doc for all the activities performed by the team, collect performance data, analyze, and publish N
- To ensure implementation of processes for all services covered in the contract N




- To escalate the qualityissues beyond control to defined escalation point as the case may be N
- Conduct weekly review with team, identify gaps and take corrective action N
- To conduct final auditsfor all services N
- Responsible to achieve uptime commitment as defined in SLA N
- Monthly meeting with the Customer, analyze data & present reports N
- Ensure that all NCRs /corrective actions identified in internal and external audits N
- To identify training needs for all the engineers working in the accounts handled N
- Responsible to achieve uptime commitment as defined in SLA N
- Defining and maintaining the Standard Operating procedures N
- Preparing and analyzingreports and sharing the same with customers and team Members N
- Escalation of site related issues to the Program Manager e.G., Absence of key members of team, indiscipline, Problems with customer setup proactively N
- To allocate

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🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
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